Your customers are the heartbeat of your business. They represent your sales growth, brand reputation, and the core of your entrepreneurial dreams. But how well do you really know them?
In a world where relationships go beyond transactions, fostering strong customer relationships should be at the top of any business owner’s to-do list. This is not just about personalization to boost your marketing strategies; it’s about creating a community around your business, generating loyalty, en, tenslotte, driving sales.
In dit artikel, we will discuss why managing customer relationships is paramount for sales and how you can start doing that today with an easy-to-use and robust tool.
Why Customer Relationships Are Vital for Sales
We’ve all heard the saying, “A happy customer is a loyal customer.” But the truth behind this statement goes much deeper than just satisfying your clients. Here are some key reasons why building strong customer relationships is crucial for driving sales:
- Klantbehoud: Repeat customers are more likely to purchase new ones, en het kost minder om klanten te behouden dan om nieuwe te werven.
- Mond-tot-mondreclame: Tevreden klanten zijn de beste merkambassadeurs. Wanneer ze een positieve ervaring hebben met uw bedrijf, de kans is groter dat ze het met hun netwerk delen, nieuwe potentiële klanten binnenhalen.
- Merk reputatie: Klanten die zich gewaardeerd voelen door een bedrijf zullen er eerder positief over spreken, bijdragen aan het opbouwen en behouden van een sterke merkreputatie.
- Mogelijkheden voor cross-selling: Door uw klanten te begrijpen’ needs and preferences, you can identify cross-selling opportunities that will not only increase your sales but also enhance their overall experience with your brand.
Brand’s efforts to build relationships with customers are one of the leading brand loyalty drivers worldwide (Bron: Statista)
How to Manage Customer Relationships Effectively
Now that we understand the importance of customer relationships, let’s discuss how to manage them effectively.
Eerste, get to know your customers. Gather data and insights about your customers’ demografie, koopgedrag, en voorkeuren. Deze informatie helpt u hun behoeften te begrijpen en uw marketinginspanningen dienovereenkomstig te personaliseren.
Tweede, streven naar tijdige en consistente communicatie met uw klanten. Dit kan via e-mail of zelfs ouderwetse telefoontjes zijn. Door een open communicatielijn te houden, laat u uw klanten zien dat u hun mening en feedback op prijs stelt.
Derde, doe een stapje extra om uw klanten te verrassen. Show them you appreciate their business by offering personalized discounts or rewards for their loyalty. Surprise and delight initiatives can create memorable customer experiences and foster stronger relationships.
62% of customers stated that a brand would lose their loyalty if it failed to deliver a personalized experience (Bron: Statista)
Tot slot, use a customer relationship management (CRM) gereedschap to streamline all the steps above. It will help you centralize all your customers’ information and interactions in one place, making it easier to manage and track your relationships with them. It can also provide valuable insights into customer behavior and buying patterns, allowing you to tailor your sales strategies accordingly.
Dit is waar Ecwid van Lightspeed in het spel komt. As a robust ecommerce platform, it allows you to create an online store, but it also offers extensive features to grow your sales (als domeinen, verkooprapporten, and advertising tools). One of them is the Customers page that acts as your CRM tool – read on to learn more about it.
If you still haven’t signed up for Ecwid, nu is de tijd! duizenden (kleine) of migrate your existing online store om Ecwid.
Simplify Customer Information Management with Ecwid
Hier bij Ecwid, we understand that turning a one-time buyer into a loyal customer demands exceptional service, prompt communication, and a personalized approach. Met dit in het achterhoofd, we’ve crafted a feature to help you effortlessly manage your customer relationships.
Meet the Klanten page in the Ecwid admin — a centralized hub designed to help businesses nurture their most valuable asset more effectively: their customers. This tool is more than just a page; it’s a launchpad for powerful customer relationship management. Hier is waarom:
Easily Access and Manage All Customer Information
The Customers page helps you see and manage all your customers — you can bekijk, zoeken, and edit all the information je nodig hebt, zoals:
- Contact details: several emails, telefoon nummers, messengers, sociale media pagina ' s, and addresses per customer.
- Statistics: number of orders and sales value.
- Meer details: geschiedenis, consent for mailing, tax status, and customer group.
The Customers page offers a comprehensive overview of essential data
Need to add a new customer? Geen probleem. You can quickly create a new customer profile from the Customers page and specify their contact details, be it phone, e-mail, of boodschapper.
For every customer, there’s a customer details page where you can handle all the info about them and see helpful stats like the order count, gemiddelde orderwaarde, and total revenue per customer.
An example of a customer detail page where you can see all information about them
Voor de beste resultaten, use internal notes to save important information on a customer’s page.
Bijvoorbeeld, you might add a contact note indicating that a specific phone number is only available on working days. Of, specify which customer’s phone number is for work and which is personal using the contact notes.
Using a contact note for saving important information
Alternatief, you could use staff notes. Bijvoorbeeld, to specify the customer’s time zone for other team members.
Notes for staff are not visible to customers
Both contact and staff notes are especially helpful when you have a team of sales reps and want everyone to be on the same page.
Segment Your Customers for Personalized Marketing
Maar dat is niet alles; the Customers page also offers advanced search filters, making it easy to find specific groups of customers.
Zeggen, you want to assign a customer group, give a discount, or send targeted emails to your repeat customers from a specific country who bought a specific product. Of, want to see which repeat customers have purchased a particular product. The filter options empower you to gain such insights easily and effectively, helping you tailor your sales strategies and deliver personalized offers.
Filtering customers who bought a specific product and are subscribed to marketing emails
Pro tip: Save these filters for your convenience. Picture bookmarking your local VIP customers to access their phone numbers and emails quickly! How awesome is that?
Export Customer Information for Better Management and Analysis
Plus, you can export the entire client list or specific segments to a CSV file. Bijvoorbeeld, you can extract a list of customers who subscribed to promotional emails. This feature proves useful when distributing promotional emails through your email platform.
Of, export your customer information for further analysis, providing valuable insights into customer behavior. You can use this data to identify trends, create targeted marketing campaigns, and tailor your sales strategies. Bijvoorbeeld, you might want to survey customers who bought your recently launched product to get feedback and improve upon it.
Exporting selected customers
Manage All Business-Related Tasks from One Place
Why juggle multiple tools when you can have it all in one spot? Met Ecwid, you can manage your customers right where you manage your online store – in your Ecwid admin.
Deze manier, you significantly optimize your workflow, particularly when your team members already have access to your Ecwid admin. Bijvoorbeeld, U kunt gewoon grant staff access to the Customers page to your marketing team, allowing them to execute promotional campaigns for frequent buyers.
For detailed instructions on how to use the Customers page, een bezoek aan de Ecwid Help Center.
Best Practices for Managing Customer Relationships
Managing customer relationships is not just about collecting customer data; het gaat over using that data to build meaningful interactions. Here are some tips on how to do that.
Keep Your Customers’ Information Up-to-Date
Customers change their contact details, voorkeuren, and even purchasing behavior over time. Keep track of these changes to ensure your communication and marketing efforts remain relevant.
We’ve made it easier for you to keep your customer data up-to-date. You can swiftly modify basic customer information such as contact details, marketing email subscription status, tax-exempt status, and customer group.
Adding contact information to a customer details page
Door de manier, you can mass update information for several customers at once. Bijvoorbeeld, you can quickly filter customers who bought from you more than five times and assign them to the “Loyal Customers” group.
Adding several customers to a group at once
In addition to maintaining an updated customer details page, make sure to include extra information in your store. Bijvoorbeeld, if you want to add an additional shipping address to send freebies to – you can do that using notes.
Plus, saving different customer contacts (like office, personal/work phone, of email) prevents you from miscommunication or losing a potential order because your sales rep didn’t see the relevant phone number on the customer details page.
Train Your Support and Sales Teams to Use Customer Information Effectively
Your customer information is only as useful as those who know how to use it. Ensure your support and sales teams are trained to use customer data in their interactions with customers effectively.
Support teams can quickly resolve issues by having access to up-to-date customer information. Sales teams can also use this information to tailor their pitches and offers based on a customer’s past purchases.
Ecwid’s Customers page helps streamline team communication by adding internal notes to each customer profile, as well as notes to each contact. Bijvoorbeeld, your support agent can save important information for their colleagues, like “This customer wants their orders shipped to their warehouse, not their office.” This allows for a more efficient customer experience.
The sales team can also benefit greatly from the Customers page, which contains order history. This can help your sales team identify high-value customers and tailor their marketing strategies accordingly.
Viewing a customer’s past orders can help sales reps make more personalized pitches
Engage in Personalized Communication for Upselling and Cross-Selling
Your customers are more than just numbers on a spreadsheet. They are real people with unique preferences and needs. Use the information on their customer details page to send targeted offers based on their past purchases. This not only shows your customers that you value their business but also increases the chances of repeat sales.
Bijvoorbeeld, if some customers purchased a specific product from you, consider sending them an exclusive offer for the upgraded product. Of, send them an overview of complementary products currently on sale. This not only shows your appreciation for their loyalty but also increases the chances of them making another purchase.
Met Ecwid, you can effortlessly achieve this by applying filters on the Customers page and exporting the list of customers to send them the offer using an email service of your choice.
Leverage Data-Driven Customer Insights
Every click and every purchase is a piece in the grand puzzle of your customers’ behaviors. With in-depth analytics and insights into customer behaviors, voorkeuren, and sales patterns, you gain a heightened strategic awareness.
Keep track of your buyers’ habits by filtering customer data by date range and segmenting customers based on purchase frequency, locatie, or order value. You can use this information to understand your customers’ needs and tailor your marketing strategies accordingly.
Bijvoorbeeld, if you notice that many customers are purchasing from a specific location, consider expanding your targeted promotions in that area. Of, if you see high demand for a specific product, consider increasing your inventory or creating bundle deals to increase the average order value.
Inpakken
It’s impossible to drive business growth without building stronger relationships with your customers. And Ecwid’s Customers tool is all about helping your business grow. It’s about delivering a more personalized, engaging experience to your customers and building long-lasting relationships. Omdat bij Ecwid, your business’s success is our top priority.
Dus waarom wachten? Take advantage of the Klanten pagina en begin vandaag nog met het opbouwen van sterke relaties met uw klanten! Met gemakkelijke toegang en beheer van klantinformatie, geavanceerde zoekfilters, en de mogelijkheid om gegevens te exporteren, u beschikt over alle tools die u nodig heeft om uw marketinginspanningen te personaliseren en de klanttevredenheid te verbeteren.
