
What is customer service?
Customer Service is helping customers before, during, or after the purchase. Customer Service may include:
- Consulting on the product
- Assistance with choosing the product (size, color)
- Answering questions about the brand and stores (business address and business hours)
- Solving issues with the cart or checkout process
- Confirming orders or providing order status
- Notifying about delivery dates
- Gathering additional information
- Surveying about customer satisfaction
- Helping with returns and refunds
Customer Service is critical for any business, especially for ecommerce, where human contacts are rare and customer service is the only voice of the brand for the customers.
What Is good customer service?
Only your customers know what good customer service is! Don’t be shy to ask your customers about their expectations. In the meantime, don’t forget the basics:
- Good customer service embraces all stages of the customer journey
- Good customer service is continuously improving based on the customers’ feedback
- Good customer service uses convenient technical means for both sides
- Good customer service exists for everyone, regardless of the purchase fact or CLV
- Good customer service has the only goal — helping customers
- Good customer service depends on the people that deliver it
What are the most important customer service skills
Customer service depends on people, so make sure your customer service is equipped with the right people. They should the following characteristics:
- Communication skills
- Empathy
- Patience
Self-control - Adaptability
- Know the product perfectly

Start selling online for free
Get started
no credit card required
Search for your term
A/B Testing Abandoned Cart Advertising Affiliate Marketing Amazon Asin number Average Order Value Average Time on Site B2C (Business to Consumer) Basekit Bigcommerce Blog Blogger BOGO Bounce rate Branding Breadcrumb navigation Business License Business Plans Business to Business (B2B) Call-to-Action Cart abandonment rate Chargeback Churn CMS — Content Management System Contao Content plan Conversion Conversion Funnel Conversion Rate Conversion Rate Optimization (CRO) Cookies Cost Per Action (CPA) Cost Per Click (CPC) Cross-selling Customer Acquisition Cost (CAC) Customer Lifetime Value (CLV) Customer Service Cyber Monday Digital Commerce Direct Mail Direct Marketing Discount Code DIY Dropshipping Drupal eBay Ebook Ecommerce Email Marketing
Engagement Rate Entrepreneur Entrepreneurship Etsy Event-triggered email Evergreen Content Facebook Favicon Fixed Cost Fulfillment Giveaway Google Google Analytics Green Marketing Handmade Hashtag Human Resources (HR) Inc. Infographics Instagram Inventory Jamstack Key Performance Indicator (KPI) Keyword Keyword stuffing Landing Page Lead LinkedIn Local business Logistics Manufacturing Mobile Commerce (mCommerce) Mobile Marketing Modx Monthly Recurring Revenue (MRR) Native Advertising Niche Niche Market Ning Non-disclosure Agreement (NDA) Omnichannel Management Open Rate Outdoor Advertising Outsourcing Partnership Pay-per-click (PPC) Pinterest Podcast Point-of-sale (POS) system Private Label
Product Bundles Profit margins Purchase Order QR Code Quality assurance (QA) Recurring payment Reseller Retail Return on Investment (ROI) Sales Tax Search Engine Optimization (SEO) Shift4shop Small Business Snapchat Social Media SSL Stock keeping unit (SKU) Strikingly Supplier Tax Telemarketing Third Party Trademark Traffic Tumblr Universal Product Code (UPC) Upselling Usability User experience (UX) User interface (UI) Vendor Venture Capital Viral Content Visual search Voice search Volusion Voog Walmart Warehousing Webflow Webydo Weebly WhatsApp Wholesale Wish lists Woocommerce WordPress XML Sitemap Zen cart