one-time customers into loyal fans
Recognize the importance of retaining your customers — it's easier, and more profitable. Ecwid empowers you with the tools to keep your customers coming back for more.
Why is retaining customers important?
Loyal customers are vital for business success. They trust your brand, and will continue making purchases. Create positive experiences to ensure repeat purchases.
Encourage repeat purchases with loyalty programs
Ecwid partners with various apps that can set up irresistible reward programs for your store.
Reach your customers with retargeted ads
Advertise to customers who are already familiar with your store, and keep your brand top of mind.
Use remarketing with Google ads and target visitors who expressed interest
Build retargeting campaigns on Facebook to
Create automated retargeting campaigns with Kliken — reducing manual work
Create continuous revenue with subscriptions
Subscriptions are a guaranteed way to get repeat purchases from your customers. Let them sign up for monthly, annual, or weekly subscriptions to your products and generate a steady stream of revenue.
Create customer groups and accounts for personalization
Upon customers making a purchase on your platform, Ecwid automatically creates a personalized customer account for them. You can later group accounts into categories and target them effectively.
Offer exceptional customer support
Address all potential concerns that may stop your customers from making a purchase. Provide comprehensive FAQs, live chat, phone/email support. Show your commitment to customer satisfaction and facilitate sales.
Create incentive offers to generate more sales
Who doesn’t love a good sale? Create excitement by offering discounts to your store. Or offer gift cards, ensuring not only a future purchase but also a special gift.
Want to build an effective customer retention strategy?