Privacy Policy

Ecwid, Inc. (“Ecwid”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy covers the information practices of our user interfaces, including our website, that link to this Privacy Policy:

By visiting or our other user interfaces, you are accepting the practices described in this Privacy Policy. This Privacy Policy operates in conjunction with our Terms of Service, and also our Channel Partner Agreement, Reseller Agreement and Master Service Agreement, as applicable, which together constitute the entire agreement between you and Ecwid. Please review each of these documents to understand all of the terms and conditions of your agreement with us. may contain links to third-party websites. Ecwid is not responsible for the information practices or the content of such third-party websites. We encourage you to review the privacy policies of third-party websites to understand their information practices.

Privacy Shield

Ecwid complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Ecwid has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

US-Swiss Safe Harbor

Ecwid complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland.  Ecwid has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern.  To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit


Ecwid will inform an individual of the purpose for which it collects and uses information and the types of non-agent third parties to which Ecwid discloses or may disclose the information.

Information We Collect

If you choose to use the Services, we may require you to provide contact and identity information, billing information, and other personal information as indicated on our user interfaces, including on Once you register on, you are no longer anonymous to us.

We collect and store the following information:

  • Information you give us, including, contact information, such as your name, company name, address, phone number, email address, and similar contact data;
  • Access credentials such as passwords, password hints, and similar security information unused for authentication and account access.
  • Automatic information, such as computer sign-on data, browser type, browser language, statistics on page views, traffic to and from our user interfaces and ad data. Like many websites, we use identifiers such as “cookies” and Web beacons to obtain this automatic information.
  • Location data, which may be precise or imprecise. Precise location data may be Global Position System (GPS) data and/or data identifying nearby cell towers and Wi-Fi hotspots. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.
  • discussion board posts and other messages, including your correspondence with us. Our communications will include notices about your account (for example, change in password or payment method, confirmation e-mails and other transactional information) and information concerning or related to our service. These communications are part of your relationship with Ecwid and you receive them as part of the Ecwid membership. If you or your store’s customers do not want to receive our emailed newsletters, other promotional announcements or non-transactional communications, simply use your account name and password to access the control panel on and disable any email notifications sent to you or your customers. Email notifications sent by Ecwid’s community forums can be adjusted or disabled via the community forums control panel. For members subscribing to notifications about the availability of specific partner programs at, we include instructions to unsubscribe in the body of the email notifications; and 
  • general information regarding the Services that you have registered to receive; and 
  • information from third-party providers and services to help Ecwid provide the Services and to help us understand the use of the Services.

We do not store the following information in the regular course of our business:

  • credit card information and billing addresses.

Our Use of Your Information

We use your personal information to:

  • provide and improve our the Services;
  • resolve disputes, calculate and collect fees, and troubleshoot problems;
  • verify users’ identity and the information users provide;
  • encourage a safe online experience and enforce our policies;
  • customize users’ experience, analyze site usage, improve and measure interest in the Services, and inform users about other services and updates;
  • communicate administrative announcements when we need to provide users with information that may affect their use of the Services;
  • communicate marketing and promotional offers and events to our users;
  • provide customer service; and
  • perform other business activities as described when we collect the information.

As part of your registration on our website to use the Services, our website, you agree that you may receive certain administrative communications from us, such as administrative announcements and customer service messages regarding Services and products during the period that we provide Services to you. You may not opt out of receiving such administrative communications.

Ecwid’s user interfaces use credit card information solely to check the financial qualifications of prospective customers and to collect payment for the Services.

Our website also uses automatic information obtained through cookies and Web beacons to operate and improve. We may also use automatic information alone or in combination with personal information about our customers to provide personalized information about

Ecwid contracts with third-party advertising networks who collect IP addresses and other identifiers on our websites and emails and on third-party websites. Ad networks follow your online activities over time by collecting information through automated means, including through the use of cookies. They use this information to provide advertisements about third-party products and services tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. Ecwid, however, does not grant third parties access to any personal information.

Information We Share

We share your personal information with your consent or as necessary to provide the Services. In addition, we share personal information with vendors or agents to provide the Services. For example, companies we’ve hired to provide customer service support may need access to personal information in order to provide those functions. In such cases, these companies must abide by our Privacy Policy and security requirements and are not allowed to use personal information they receive from us for any other purpose. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Ecwid is potentially liable. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets. We will access, transfer, disclose, and preserve personal information, when we have a good faith belief that doing so is necessary to: (i) comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; (ii) protect our customers; (iii) operate and maintain the security of our Services, including to prevent or stop an attack on our computer systems or networks; or (iv) protect the rights and interest of Ecwid. Finally, Ecwid also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Do Not Track

Ecwid does not support Do Not Track technology.

Opting out

Ecwid does not use personal information for marketing its services, either through email or direct mailing. Ecwid may send some non-marketing communications that are not subject to general opt-out, such as information that you request we send to you or to third parties with whom you do business, and disclosures to comply with legal requirements and other informational notices.

Our newsletter is used as a general means of communication and may include updates to the Services as well as new partner agreements. You have the option to unsubscribe to our newsletter at anytime. If we intend to use your information for a purpose that is not compatible with these purposes or if we intend to disclose it to a type of third party not previously identified, we will notify you and offer you the opportunity to opt out of such uses and/or disclosures.

Ecwid will offer individuals the opportunity to choose (opt out) whether their information is to be disclosed to a third party or to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual should the occasion arise.

Our Use of Cookies and Other Identifiers

We use identifiers such as cookies, Web beacons and IP addresses to make interactions with users easy and meaningful.


When you visit, Ecwid’s servers send a cookie to your computer. Standing alone, cookies do not identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Ecwid, either by responding to a promotional offer, opening an account, or filling out a Web form, you remain anonymous to Ecwid.

We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have identified yourself to, we use session cookies containing encrypted information to identify you uniquely. Each time you log into the Services, your browser saves a session cookie containing an encrypted, unique identifier tied to your account. These session cookies allow to identify you uniquely while you are logged into the Services and to process your online transactions and requests. Use of the Services requires session cookies. uses persistent cookies that only we can read and use to identify users who have visited our website previously. When you purchase the Services or provide us with personal information, our website assigns a unique identifier to you. This unique identifier derives from a persistent cookie that places on your Web browser. We especially are careful about the security and confidentiality of the information stored in persistent cookies. For example, we store neither account numbers nor passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate, but you will be unable to use the Services successfully.

We may use information from session and persistent cookies in combination with data about Ecwid’s website users to provide you with information about us and the Services.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies. You also can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. We recommend that you leave cookies turned on, however, because they allow you to take advantage of some of Ecwid’s essential features. For instance, if you block or otherwise reject our cookies, you won’t be able to access or use your account at or to enter comments and questions on our community forums. You will be able to browse, to use our knowledge base (, and to read community forums.

Web Beacons

We use Web beacons alone or in conjunction with cookies to compile information about usage of and user interaction with emails from Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the Web beacon. For example, we may place Web beacons in marketing emails that notify when you click on a link in the email that directs you to Ecwid uses Web beacons to operate and improve and email communications.

Ecwid may use information from Web beacons in combination with data about users to provide you with information about and the Services.


When you visit, we collect your Internet Protocol (“IP”) addresses to track and aggregated non-personal information. For example, we use IP addresses to monitor the regions from which users navigate

We also collect your IP address when you log into the Services as part of our security features.

Third Party Cookies

We occasionally engage third parties to track and analyze usage and volume statistical information from users of Ecwid’s user interfaces, including our website, We also may use other third-party cookies to track the performance of our advertisements. The information provided to third parties includes no personal information, but this information may be re-associated with personal information after we receive it.

Public Forums, Affiliate Referral, and Customer Testimonials may include community forums, blogs, or chat rooms. Any other visitors to these forums may read, collect, or use the personal information you choose to disclose there, and may use it to send you unsolicited messages. Ecwid is not responsible for the privacy of information you choose to disclose in these forums.

Users may elect to use our WebPartner Affiliate Program to inform friends about Ecwid. We request the name and email address of each referred friend. Ecwid will send a one-time automatic email to the friend inviting him or her to visit our user interfaces. For further information about our WebPartner Affiliate Program, please see The agreement governing our WebPartner Affiliate Program may be found at

Ecwid posts a list of users and testimonials on our user interfaces, including on our website, that contain information such as user names and titles. We obtain the consent of each user prior to posting any information on such a list or posting testimonials.

Accessing, Reviewing and Changing Your Personal Information

If you are registered to receive the Services, you have the right to access, review and modify your personal information at any time by logging into your Profile page located at If you cannot access personal information collected by Ecwid by the aforeging link or through the Ecwid services, you may contact Ecwid at the address below and Ecwid will respond to requests to access or edit your personal information within thirty (30) days.

We may delete personal information when we no longer need it for the purposes we described earlier. We may retain personal information as permitted by law to resolve disputes, enforce our policies, and prevent the recurrence of fraud or other illegal or improper activity.


To prevent unauthorized access, promote data security, and encourage appropriate use of information, we use a variety of tools, such as encryption technologies, passwords, physical and electronic security, or procedural safeguards to assist in the protection of your information. No security on the Internet is absolute, however, so we are unable to guarantee the security of any information that you share with us.


In compliance with the EU-US Privacy Shield Principles, Ecwid commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Ecwid at

Ecwid has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Ecwid is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

In compliance with the US-Swiss Safe Harbor Principles, Ecwid commits to resolve complaints about your privacy and our collection or use of your personal information.  Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Ecwid at

Ecwid has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

Changes to This Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on In the event of amendment, all terms shall take effect thirty (30) days after initial posting to Your continued use of any of the Services will constitute your acceptance of any changes or additions to this Privacy Policy.

Contact Information

To access your information, ask questions about our privacy practices, or issue a complaint, please contact us at or mail your correspondence to: Ecwid Privacy, 144 West D Street, Suite 103, Encinitas, California 92024, USA.

Effective date of this policy: August 1, 2016