When you need an extra set of hands to handle the growing demands of your online store, you know you’re on the right track. Cheers to all business owners building their online store from the ground up!
Every business is unique, yet all employees share a common need. Whether they are store managers, designere, utviklere, or marketers,—they require access to your online store to carry out their responsibilities effectively.
But you don’t want to give away full access to your store to everyone as it can become difficult to manage–what should you do?
Keep reading to discover how to onboard staff or any external contractors efficiently while limiting access to your store’s sensitive information.
The Importance of Managing Staff Permissions
I USA, there are 33.2 million small businesses, but only 16% of them have up to 19 ansatte. Så, it’s not surprising that when a business owner starts hiring, staff permissions are not their first priority. men, just granting full access to an online store is probably not the best idea.
I USA, just 16% of small businesses have 1-19 ansatte (Kilde: Forbes Advisor)
For an online store owner, one of the most important parts of onboarding new hires is managing their individual store access. For eksempel, if you were to hire a marketing assistant and an accountant, it would make sense to grant them different permissions to your online store.
Det er viktig å ha unike tilgangsnivåer for ansatte av flere grunner:
- Sikkerhet: Sørg for at kun autoriserte ansatte har tilgang til sensitiv informasjon og kritiske funksjoner, redusere muligheten for uautoriserte handlinger.
- Effektivitet: Strømlinjeforme arbeidsflyter og reduser administrativt arbeid ved å gi spesifikke tillatelser til teammedlemmer basert på rollene deres. Hver ansatt kan fokusere strengt på sine utpekte oppgaver uten å bli overveldet av unødvendig informasjon eller funksjonalitet.
- Kontroll: Oppretthold kontroll over nettbutikken din. Du kan tildele passende tillatelser og begrense tilgangen til visse seksjoner, sikre at ansatte kun har de verktøyene de trenger for å oppfylle pliktene sine og utmerke seg i jobbene sine.
- Ansvarlighet: Ha bedre ansvarlighet i organisasjonen din. Å spore aktiviteter og begrense tilgangen gjør det lettere å identifisere den ansvarlige dersom det skulle oppstå problemer.
- Fleksibilitet: Deleger oppgaver og ansvar mer effektivt. Ansatte kan tildeles roller med spesifikke tillatelser, slik at de kan utføre pliktene sine effektivt uten å bekymre seg for å endre eller slette viktige data ved et uhell.
Slik administrerer du personalkontoer i nettbutikken din
Når du velger en e-handelsplattform for butikken din, it’s vital to ensure that it allows you to add and manage staff with different permissions.
It doesn’t matter if you have a big team that needs access to an online store or just 1-2 employees helping you with orders. When it comes to sensitive data like your customers’ info or billing information of your online store, it’s critical that only authorized employees have access to it.
If you’re using Ecwid by Lightspeed, du kan enkelt tildele og administrere personalkontoer i nettbutikken din for å gi teammedlemmene forskjellige typer tilgang til butikken din.
Registrer deg for Ecwid å sette opp en ny butikk eller migrere din eksisterende. Foruten en suveren nettbutikk og smarte personalkontoer, du får ekstra fordeler som å selge på sosiale medier og markedsplasser.
Et eksempel på en nettbutikk opprettet med Ecwid av Lightspeed
For å legge til ansatte i Ecwid-butikken din, gå til din Ecwid-administrator, Min profil → Personalkontoer → Legg til medarbeider. Ikke glem å krysse av for tillatelsene du har tenkt å gi til denne medarbeideren!
Her er alle tilgjengelige personaltillatelser du kan gi i Ecwid-butikken din:
- Salg: La dine ansatte administrere bestillinger, forlatte vogner, og kundelister.
- Katalog: La dine ansatte administrere produkter og priser, spore inventar, oppdatere lagernivåer, og administrere produktkategorier og gavekort.
- Markedsføring: La ansatte administrere reklamekampanjer, rabatter, nyhetsbrev, og automatiserte e-poster.
- Rapporter og analyser: Gjør det mulig for ansatte å administrere verktøy for butikkanalyse og se rapporter og salgsstatistikk.
- Nettsted: La personalet administrere e-handelsnettstedet ditt (aka Instant Site) og endre nettstedets adresse. I tillegg til, legge til nettbutikken din på andre nettsteder.
- Salgskanaler: La ansatte administrere salg på sosiale medier og markedsplasser.
- Lagre innstillinger, Shipping, og betalingsmåter: Gjør det mulig for personalet å endre butikkens lov, avgift, og andre innstillinger. Du kan også la dem administrere admin- og kundevarsler, innbetaling, Shipping, og flere detaljer knyttet til butikkinnstillingene dine.
Det som er bra med å administrere personaltillatelser i Ecwid-butikken din, er det du kan kombinere tillatelsene som du vil. For eksempel, you can grant your marketing specialist access to Marketing and Reports. Eller, let your store manager handle Sales, Katalog, and Sales channels. Samtidig, you’ll be able to restrict access to tools that they do not require.
Choose which permissions you want to give your team members
Note that as the store owner, bare du kan se, Legg til, og fjerne ansatte, gi tillatelser, se faktureringsinformasjon, og endre butikkens abonnement.
Learn more about staff permissions as well as adding, managing, and removing staff accounts in your Ecwid store in our Hjelpesenter.
What Business Tasks You Can Delegate
Growing a business is impossible without delegating tasks to your team. A business owner’s to-do list is neverending, and it’s hard to truly grow when you’re the only person handling the day-to-day tasks.
Employees can become the driving force for product launches, markedsføringskampanjer, and customer service initiatives. Especially during the hottest season for anyone selling online—Black Friday and Cyber Monday.
As the business owner, you are responsible for ensuring every employee has the tools and resources to do their job efficiently. By granting access to your store’s backend, you can ensure that each staff member knows what they are responsible for and can take care of any necessary updates or changes quickly.
For eksempel, you can delegate some tasks to:
- Store managers to manage sales, update product details, and control stock
- Fulfillment operators to prepare orders for shipping, delivery, or in-store pickup
- Marketing managers to set up popups and banners, run promotions, and add Facebook Pixel or Google Analytics to measure ad performance
- Developers to customize your ecommerce website
- Designers to manage your online store design and upload photography or video.
Best Practices for Delegating Online Store Tasks
Så, you have decided to delegate some online store management tasks to your employees. Congratulations! But are you willing to share your login and password with this person? And give them access to everything in your online store? It seems like this is not the best idea as it can get difficult to manage.
Here are some ways that you can ensure your online store runs smoothly while delegating business tasks:
Provide Access Only to Those Who Need It
Carefully restrict access to sensitive software, such as your ecommerce or accounting platforms. The same applies when giving access to your brand’s social media accounts—you don’t want to let every team member post on behalf of your brand. Denne måten, you know who is working on what.
Have Security Procedures in Place
To ensure your online store data is safe from unauthorized access, it helps to have a set of security procedures. This could include:
- Requiring your team members to use strong passwords and two-factor authentication when logging in
- Using secure payment gateways, som Lightspeed Payments, Stripe, or PayPal
- Updating software regularly and backing up data
- Ensuring every employee completes ecommerce security training.
For more information on protecting your online store, read the article below.
Onboard Before Granting Access
Ensure your new hires and contractors have gone through the onboarding and training process before granting them access, as this will help them navigate through your store and tools efficiently.
For eksempel, if you use Ecwid by Lightspeed as your ecommerce platform, you can give your team members a guided tour on navigating the Ecwid admin. I tillegg til, du kan dele lenker til vår Hjelpesenter eller videoopplæringer.
Tildel tillatelser avhengig av rollen
Opprett individuelle brukerkontoer for hver ansatt – del aldri én konto med flere brukere. Dette vil bidra til å holde oversikt over hvem som gjorde hva i nettbutikken. Tildel roller og tillatelser slik at hver ansatt enkelt kan utføre sine oppgaver.
Tilbakekall tillatelser fra tidligere ansatte Timely
To ensure the efficiency of your store, Det anbefales på det sterkeste at du regelmessig gjennomgår og oppdaterer listen over personalkontoer. By removing any inactive or former staff members from your account, you can safeguard sensitive information and streamline the management of your store’s operations.
If you use Ecwid to sell online, you can see all the staff members who have access to your store on the Staff Accounts page of your Ecwid admin. Her, you can edit permissions or revoke access altogether.
Removing staff member access from the Ecwid store
Manage Your Staff Accounts Easily with Ecwid
Now that you’re in the loop about staff permissions and how they can help level up your ecommerce store management, it’s time to take charge.
Med Ecwid av Lightspeed, you can easily manage who has access to what part of your store in one place. You can assign different permission levels to each user so only authorized staff members can access sensitive information or customer data. Denne måten, you can rest assured that your online business is running smoothly, and your employees are ready to take it to the top!
For å lære mer om hvordan du administrerer teamet ditt som bedriftseier, sjekk ut følgende ressurser fra bloggen og podcasten vår:
- Hvordan ansette og administrere ansatte for din voksende nettbutikk
- Podcast: Hvordan bygge og skalere et eksternt team
- Hvordan ta en ferie når du driver en bedrift
- 8 Spørsmål å stille enhver frilanser før du ansetter dem
Lykke til med salg!
