#1  
Old 02-05-2018, 04:35 PM
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Minicart not opening when clicked


When clicking on the minicart icon, instead of opening the cart I get redirected to my homepage.

I'm sure it didn't do this in the past. Please help.

Stephen.
https://www.ragstorigids.com/
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  #2  
Old 02-06-2018, 01:23 PM
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Edward M. Edward M. is offline
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Hello,

I'm Edward from Ecwid Team.

I've inspected your store page and could reproduce the problem. I continue to investigate this issue and hopefully will find a solution soon.

I'll keep you posted on any related updates in this thread. So please stay tuned.
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  #3  
Old 02-07-2018, 12:40 PM
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Thanks Edward.

Please update me as soon as you find the answer.
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Old 02-08-2018, 12:00 PM
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Edward M. Edward M. is offline
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Hi again!

It seems that the minicart is working fine now, but our team has not applied any changes as of now.

Have you altered anything on your end? If so, can you please share with me what it's been?

Thank you!
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Old 02-08-2018, 01:31 PM
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Yes I have checked and it is working now!

I haven't made any changes so not sure how that happened?
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  #6  
Old 02-08-2018, 02:20 PM
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Edward M. Edward M. is offline
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Thank you for the reply.

I've carried out additional research. It seems that there was a temporary issue with the minicart redirect in your store. It was fixed in one of our daily updates, and that's why it works fine now.

Please get back to us if this problem occurs again, though it's highly unlikely.

Also, as you are a paid user, feel free to use our email and chat support for premium users. You can find more details about various support channels in the following: https://support.ecwid.com/hc/en-us/a...-to-contact-us

I'm sorry for any trouble caused.
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