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Old 02-11-2018, 11:02 PM
Keri Roid's Avatar
Keri Roid is offline
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Help! Need "contact us" info for ecwid. Opened a store earlier today but now need to close it and can't find any way to "talk" with someone.


I opened a store earlier today and now need to close it since my website actually has this feature. I can't find a way to close my account. Can you please direct me?
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Old 02-11-2018, 11:03 PM
Keri Roid's Avatar
Keri Roid Keri Roid is offline
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Default I believe this is my storefront: https://store13209305.ecwid.com/

previous message is for storefront https://store13209305.ecwid.com/
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Old 02-15-2018, 11:17 AM
Rina S's Avatar
Rina S Rina S is offline
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Quote:
Originally Posted by Keri Roid View Post
I opened a store earlier today and now need to close it since my website actually has this feature. I can't find a way to close my account. Can you please direct me?
Hello,

This is Rina from Ecwid Customer Care team.

I'm very sorry to hear that you don't need the Ecwid store anymore. Can you please tell me the reason for that? What features do you miss in Ecwid?

By the way, do you know that you can add Ecwid to any website? Also, Ecwid has plugins for the most popular website builders. If you’re interested, here are our articles:

- Adding Ecwid store to the website manually
- Adding Ecwid store to the website builders

I’ve checked your Ecwid account (ID 13209305) and see that you are on the Free plan. You can keep your Ecwid account for future use, it is free and will remain free as long as you wish.

If you still want to delete your Ecwid account, go to My Profile → Profile and click the “Close my account” button. Your account and all the store data will be deleted permanently.

Hope this information was helpful.

Please let me know if you have any further questions.
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Rina S
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

⬇ Please click Thanks if my reply helped you.
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