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Old 01-04-2018, 01:01 PM
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WePay feedback


Use Paypal, Stripe. Anything besides WePay

Stripe offers details and offers reasons on why the payment was declined in the first place.

STRIPE also shows where the credit card originates so you can prevent fraud if the credit card is from another country, They provide the buyers I.P address for geolocations to make sure the billing/shipping line up and ensures all merchants and buyers are safe with the tools they provide.


WePay will decline legitimate customers who have used the same Discover charge card for years without any problems elsewhere and has ordered any amount worth of hardware over the years according to my customer who is an older gentlemen consultant that I've spoken to personally on the phone. WePay will offer no support to call or live chat and hardly offer us any tools as sellers to prevent orders and instead have to rely on an incompetent risk team

Its frustrating to say the least as the first time small seller and I have to have my Buyers pay through the Western Union until I get another real payment processor...

I was able to verify my seller's information in a matter of minutes and WePay somehow can't even successfully do that...

Last edited by Cosmic; 01-04-2018 at 01:14 PM.
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Old 01-04-2018, 01:16 PM
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It is a real shame, Because these BUYERS are leads from EBAY with 5 star ratings

so I know they are the real deal.

I had my customers re-order with the same discover card too and waiting to find out today if WePay will actually pay out or be a joke.

Last edited by Cosmic; 01-04-2018 at 01:19 PM.
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Old 02-05-2018, 08:51 AM
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Thanks for the first-hand experience! I used to use Stripe, but now I'm in search of alternatives. I recently read an article where WePay was named simple and safe (https://financesonline.com/top-10-al...way-providers/), but now I'm thinking the good old PayPal.

Thanks again, Regi
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Old 02-09-2018, 11:27 AM
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Charlie H. Charlie H. is offline
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Hello,

This is Ecwid customer care. My name is Charlie.

I'm sorry to hear you feel that way about WePay.

The situation described in this thread in the first post is quite unfortunate, I should say. In short, there were two orders: one was declined, as customer's credit card did not get through, and the second transaction (order) was under review by WePay's Trust and Safety team. That transaction was never declined. Transactions may stay in a "Pending" state before "Completed", if WePay is reviewing a transaction for risk purposes — that is true (WePay's terms of service).

It may take 1-2 business days for the first couple of transactions to undergo a review from the Trust and Safety team. That is simply for fraud protection. Some payment gateways might have this only on automatic, but WePay has a whole team of associates just for the purpose of hand-checking the transaction (only the first batch on the account).

In any way, you are free to use other payment methods supported in Ecwid (Stripe being amongst those). Please, review the whole list of supported gateways: https://support.ecwid.com/hc/en-us/a...portedgateways

Thank you very much for the feedback, and happy selling!
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Old 05-27-2018, 08:43 PM
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John Mike1 John Mike1 is offline
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I created an account with them, they took all of my hard earned money over $3000 and No one reply the emails anymore!!!!
STAY AWAY FROM WEPAY!!!!

All the best,

Last edited by John Mike1; 06-08-2018 at 10:02 PM.
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  #6  
Old 05-28-2018, 09:40 PM
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Quote:
Originally Posted by John Mike1 View Post
I created an account with them, they took all of my hard earned money over $3000 and No one reply the emails anymore!!!!
STAY AWAY FROM WEPAY!!!!

All the best,
John
Hello John,

This is Una with Ecwid Customer Care team. Thank you for getting in touch.

I'm very sorry to hear that you had such a negative experience with Ecwid Payments and our partners WePay! I'm here to help sort this out.

I found your Ecwid store, it seems you created it a couple of days ago and Ecwid Payments has never been set in this store. I guess you have another Ecwid account, however, I was not able to find it in our database. Also, I didn't find any messages sent to us from your email address.

I've just sent you a message to m-tt---attr--s@gm--l.com and hope to get more information about the Ecwid store where you had Ecwid Payments set. Please check your mailbox. When I find your store and understand why all the transactions processed via WePay were transferred back to your customers, I will get back to you with more details on the issue.

Besides Ecwid Payments, Ecwid is integrated with about 40 different payment processors, so you still can choose a processor available for your country and set it in your store, please check the complete list here: https://support.ecwid.com/hc/en-us/a...ment-providers

By the way, if you have any questions, you can always contact us and ask them through this form: https://support.ecwid.com/hc/en-us/requests/new We will be happy to answer and assist!

Best regards,
Una Q.
Ecwid Support Team
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Old 08-30-2018, 03:46 PM
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RIchard58990880 RIchard58990880 is offline
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WePay did not refund my 1500$, i guess i will go PayPal anyway if they cant fix it.

Richard

Last edited by RIchard58990880; 09-02-2018 at 06:53 AM.
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  #8  
Old 08-31-2018, 03:52 PM
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Mary G. Mary G. is offline
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Quote:
Originally Posted by RIchard58990880 View Post
WePay did not refund my 1500$, i guess i will go PayPal anyway if they cant fix it.
Hello,

This is Mary with Ecwid Customer Team.

I am very sorry that you had such a negative experience.

We are willing to help, however, we need some details that will help us to locate your Ecwid account. Please, send us an email address that you use to log in to the Ecwid Control panel. The link to the store will be also useful. Send the email to support@ecwid.com

To speed up the process and get a more detailed reply to your questions, please, contact WePay directly at https://wepay.com/gethelp.

Kind regards,
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Ecwid Customer Care Team

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Old 09-11-2018, 12:35 AM
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Ojarotade kehinde Ojarotade kehinde is offline
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How can I get my profit back
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Old 09-13-2018, 01:51 PM
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Mary G. Mary G. is offline
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Quote:
Originally Posted by Ojarotade kehinde View Post
How can I get my profit back
Hello,

Mary with Ecwid team is here. Thank you for contacting us.

If WePay payment method is used by a customer at a checkout, all the money for the orders is transferred to merchant's WePay account.

If a merchant has connected and verified a bank account with WePay, the available funds will be automatically withdrawn.

There is an option to configure the withdrawal frequency to daily, weekly or monthly, in which case the process will start on the upcoming Monday or the 1st day of the month (if it is a business day). The date of the next withdrawal is shown at the top of a dashboard in your WePay merchant center https://www.wepay.com/home.

Please, refer to this article to get details about withdrawing funds from WePay account:
WePay (US, Canada and UK) | Withdrawing funds

The article also contains instructions on what to do if your withdrawal was canceled or charged back.

In case you have some specific questions about your WePay account, please, feel free to contact the WePay team directly at https://wepay.com/gethelp

Kind regards,
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Ecwid Customer Care Team

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