Reply
 
Thread Tools Display Modes
  #1  
Old 01-01-2018, 05:21 PM
Hareesh REddy's Avatar
Hareesh REddy is offline
Junior Member
 
Join Date: Jan 2018
Posts: 1
Default

Ecwid app not functioning after Android O update


It has been a while since I've been using Ecwid app in my Note 8 which previously was running android nougat. Today I received official android oreo update. Now after update is successfully done when I try to open the Ecwid app it only displaying a white blank screen at startup and closing after few seconds automatically. Can any one please help me to fix it?

Update: I read few forums where same error with android o update has been discussed, turned out just uninstalling > rebooting the phone > reinstalling the app solves the issue. Most probably some compatibility issue but am happy that it's fixed now

__________________
Tutuapp Tutu Helper

Last edited by Hareesh REddy; 01-03-2018 at 10:51 AM.
Reply With Quote
The Following User Says Thank You to Hareesh REddy For This Useful Post:
DmitryDavydov (01-08-2018)
  #2  
Old 01-02-2018, 07:54 AM
Daria L.'s Avatar
Daria L. Daria L. is offline
Ecwid Team
 
Join Date: May 2015
Posts: 496
Default

Quote:
Originally Posted by Hareesh REddy View Post
It has been a while since I've been using Ecwid app in my Note 8 which previously was running android nougat. Today I received official android oreo update. Now after update is successfully done when I try to open the Ecwid app it only displaying a white blank screen at startup and closing after few seconds automatically. Can any one please help me to fix it?
Hello!

We're really sorry this happened.

To help us find out the root of the issue quicker, please provide us with the following details:

— What’s your Android version?
— What's the app version you are using?
— Please, provide us with the screenshot of the error.
— Have you tried to sign out and sign in again to the app to see if it resolves the problem?
— Have you tried to reinstall the app?

This information will help us a lot in further troubleshooting. Thank you in advance!
__________________
Daria L.
Customer Care
Ecwid Help Portal
Ecwid Knowlegde Base
Reply With Quote
The Following User Says Thank You to Daria L. For This Useful Post:
DmitryDavydov (01-08-2018)
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:02 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.