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Old 12-23-2017, 04:25 AM
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MY


How can we help you?

Last edited by LA FRENCH; 01-13-2018 at 06:52 AM.
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Old 01-12-2018, 10:27 AM
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Una Q Una Q is offline
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Hello!

This is Una with Ecwid Customer Care team. Thank you for reaching out. I’m very sorry for the delayed reply and of course, will be happy to help.

I checked how your store thefranklinkymercantileco.ecwid.com is indexed by Google and indeed, there is only one search result.



Probably, Google just "doesn't know" about this site and can't see it. Here we can recommend submitting this site at https://www.google.com/webmasters/tools/submit-url to include it in Google's index.

To find out why Google doesn't index the store, you can also add it to Google Search Console. Here is the link to this service: https://www.google.com/webmasters/tools/

There you can see how Google sees your store pages and if there are any errors. To add the store there, you should verify the ownership of your website. Since you are using Starter Site, we can help you to verify it by adding your HTML tag to the header of your Starter Site. Please share your tag with us and we will make all necessary changes on our end. You can send it to us using this contact form: https://support.ecwid.com/hc/en-us/requests/new

When we verify your Starter Site and you add it to Google Search Console, we will be able to identify a source of the problem.

Also, here you can find some tips and hints on how to make your site indexed by Google, please check: https://support.ecwid.com/hc/en-us/a...exed-by-Google

If you have any further questions — feel free to contact us and ask. We are here to help.

Best regards,
Una Q.
Ecwid Support Team
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Old 01-14-2018, 12:10 PM
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Adrienne F1 Adrienne F1 is offline
 
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Hi

I have the same problem. My site is not indexed on Google.

Can someone from Ecwid please check and assist?

Thank you.
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