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Old 07-18-2018, 06:11 PM
Todd Downing6's Avatar
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No shipping options shown


the End customer is nor getting shipping options

Qchhgear.com
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  #2  
Old 07-19-2018, 12:45 AM
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Quote:
Originally Posted by Todd Downing6 View Post
the End customer is nor getting shipping options

Qchhgear.com
Do you setting shipping options?
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  #3  
Old 07-19-2018, 11:31 AM
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Una Q Una Q is offline
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Quote:
Originally Posted by Todd Downing6 View Post
the End customer is nor getting shipping options

Qchhgear.com
Hello,

Una is here, Ecwid Customer Care team. Thank you for getting in touch! I’m here to help.

I checked your shipping settings and see that you have two shipping methods set: In-Store Pickup and standard shipping option for the United States with the $8 flat rate. So, the first option will be displayed for your customers from all over the world and the second one — only for buyers from the US.

I also checked the product in your catalog and noticed that it doesn’t require shipping, so the shipping step is just skipped for this product, that’s why no rates appear at checkout. You should mark this product as “requires shipping” so that your customers could enter their shipping address and get rates.



Here you can find a very detailed guide on how to set shipping in your store, please check: https://support.ecwid.com/hc/en-us/a...for-your-store

I hope this helps. If there are any questions left, please feel free to ask.

Best regards,
Una Q.
Ecwid Support Team
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