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  #1  
Old 08-03-2017, 06:48 PM
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Paypal Transaction ID's do not link correctly


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Please provide the link to your storefront
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I currently accept payments through Paypal, Square and Stripe. All three include a link to the specific order under "Additional Information". These will direct to the payments processors site so I can review, or refund the payment for that specific order. However the Paypal link does not link correctly. I have a Paypal business account.
For example: Transaction ID BPPPE9F0B2B3 links to:
https://www.paypal.com/cgi-bin/websc...d=BPPPE9F0B2B3

However, this links to my standard Paypal and not Paypal Manager. The standard Paypal has a different Transaction ID for the same transaction than the Paypal Manager. This Transaction ID is pulled from the Paypal Manager.

How can I have this link correctly? Is this an issue through Paypal or a glitch that Ecwid needs to correct?
  #2  
Old 08-04-2017, 07:18 AM
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Wendy Wendy is offline
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Join Date: Jun 2014
Posts: 1,124
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Quote:
Originally Posted by FindTix View Post
How can we help you?

Please provide the link to your storefront
Store Front

I currently accept payments through Paypal, Square and Stripe. All three include a link to the specific order under "Additional Information". These will direct to the payments processors site so I can review, or refund the payment for that specific order. However the Paypal link does not link correctly. I have a Paypal business account.
For example: Transaction ID BPPPE9F0B2B3 links to:
https://www.paypal.com/cgi-bin/websc...d=BPPPE9F0B2B3

However, this links to my standard Paypal and not Paypal Manager. The standard Paypal has a different Transaction ID for the same transaction than the Paypal Manager. This Transaction ID is pulled from the Paypal Manager.

How can I have this link correctly? Is this an issue through Paypal or a glitch that Ecwid needs to correct?
Hello!

This is Wendy with Ecwid team. Thanks a lot for bringing this issue to our attention!

Our engineers will look into this issue. Could you give me some more details, please?

1. Several order IDs with the incorrect PayPal link;
2. An example of the correct link.

Thanks in advance. I look forward to receiving your reply!
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Ecwid Customer Care Team
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  #3  
Old 08-04-2017, 04:16 PM
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FindTix FindTix is offline
 
Join Date: May 2015
Posts: 9
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Hello Wendy,
Thank you for assisting. You want my ECWID order ID or the Transaction IDs from Paypal?

I have Order #6153
Transaction ID:BPPPE9CAE844
Links to :https://www.paypal.com/cgi-bin/websc...d=BPPPE9CAE844
The actual transaction page in "paypal.com" is:
https://www.paypal.com/activity/paym...35220C6407532D

The link will direct you to login to paypal and just brings you to the main screen.
Maybe it is pulling the wrong ID to link to?

I would usually search Paypal for the email address which works most of the time. Even when you search activity for the Transaction ID(BPPPE9CAE844) it will come up "No Results".

In order to locate this transaction you have to use Manager.paypal.com and search for it by using the Search Transactions or Virtual Terminal. There actually is not a correct link through Manager.paypal.com as it only brings up:
https://manager.paypal.com/performSearchTransaction.do
Which doesn't help you.
  #4  
Old 08-07-2017, 11:03 AM
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Wendy Wendy is offline
Ecwid Team
 
Join Date: Jun 2014
Posts: 1,124
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Quote:
Originally Posted by FindTix View Post
Hello Wendy,
Thank you for assisting. You want my ECWID order ID or the Transaction IDs from Paypal?

I have Order #6153
Transaction ID:BPPPE9CAE844
Links to :https://www.paypal.com/cgi-bin/websc...d=BPPPE9CAE844
The actual transaction page in "paypal.com" is:
https://www.paypal.com/activity/paym...35220C6407532D

The link will direct you to login to paypal and just brings you to the main screen.
Maybe it is pulling the wrong ID to link to?

I would usually search Paypal for the email address which works most of the time. Even when you search activity for the Transaction ID(BPPPE9CAE844) it will come up "No Results".

In order to locate this transaction you have to use Manager.paypal.com and search for it by using the Search Transactions or Virtual Terminal. There actually is not a correct link through Manager.paypal.com as it only brings up:
https://manager.paypal.com/performSearchTransaction.do
Which doesn't help you.
Hello!

Thanks for getting back to us and providing the additional info on this!

We are investigating this issue at the moment. I will keep you updated with any news. Please stay tuned!
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Wendy
Ecwid Customer Care Team
Help Center


⬇ Please click Thanks if my reply helped you.
 
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