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Old 10-15-2017, 10:51 PM
Kendra Jolly's Avatar
Kendra Jolly is offline
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Pricing concerns


How can we help you?

My product prices are not matching during checkout. What do I need to do?
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Old 10-19-2017, 09:52 AM
Daria Sh.'s Avatar
Daria Sh. Daria Sh. is offline
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Quote:
Originally Posted by Kendra Jolly View Post
How can we help you?

My product prices are not matching during checkout. What do I need to do?
Hi,

It’s Daria from Ecwid Customer Care team.

I've checked your storefront and the control panel. The prices in the storefront are the same as you set them in the control panel.

Probably, you are confused because some products have options with price modifiers. For example, the base price of the product called 'Peruvian Closures' is $80.00. Yet it has the default option called '32' and it adds $80.00 to the base price. Here is what it looks like in the control panel:



Thus, in the storefront we see the price of $160.00:



Here is more on how to manage product options: https://support.ecwid.com/hc/en-us/a...roduct-options If you also want to track stock of a product with different options, use variations. See how to do it in this article: https://support.ecwid.com/hc/en-us/a...s-with-options

If you have questions left about the price of some products in your store, feel free to write back and include these details:

- the link to the product in your store;
- what price you see in the storefront;
- what price you expect to see.

Let us know if there is anything else we can help you with. Thanks!
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Daria
Ecwid Customer Care Team

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