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Old 02-01-2013, 06:47 PM
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Fit Life is offline
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Shipping and Pay as Guest not appearing using PayPal button


I've read several threads and find variations of these two issues but still don't know how to solve it. I'm new to Ecwid and to integrating apps into Facebook, but I have spent several hours trying to find the answer before posting. Currently I have only two items in my page, both have flat rate shipping applied which does appear when viewing the information on Ecwids checkout page. (see Thumbnail 3)

Issues:

1. Shipping does not transfer to PayPal when using the PayPal button on the Ecwid checkout page (see Thumbnail 1) , however it does transfer when going through Ecwid's checkout button first. (see Thumbnail 2)

2. Pay as guest does not appear as an option on PayPal's choose a way to pay regardless of checkout option from Ecwid checkout page.

Issues are consistent using Google Chrome or IE8
Issues are consistent whether transaction is initiated from Facebook Shopping tab or from Ecwid's storefront.
I am using Win XP SP3

https://app.ecwid.com/jsp/1854309/si...=0&sort=normal
Attached Images
File Type: png Thumbnail 1.png (34.0 KB, 185 views)
File Type: png Thumbnail 2.png (34.0 KB, 175 views)
File Type: png Thumbnail 3.png (31.4 KB, 166 views)
  #2  
Old 02-08-2013, 08:27 PM
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Lanna Lanna is offline
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Quote:
Originally Posted by Fit Life View Post
I've read several threads and find variations of these two issues but still don't know how to solve it. I'm new to Ecwid and to integrating apps into Facebook, but I have spent several hours trying to find the answer before posting. Currently I have only two items in my page, both have flat rate shipping applied which does appear when viewing the information on Ecwids checkout page. (see Thumbnail 3)

Issues:

1. Shipping does not transfer to PayPal when using the PayPal button on the Ecwid checkout page (see Thumbnail 1) , however it does transfer when going through Ecwid's checkout button first. (see Thumbnail 2)

2. Pay as guest does not appear as an option on PayPal's choose a way to pay regardless of checkout option from Ecwid checkout page.

Issues are consistent using Google Chrome or IE8
Issues are consistent whether transaction is initiated from Facebook Shopping tab or from Ecwid's storefront.
I am using Win XP SP3

https://app.ecwid.com/jsp/1854309/si...=0&sort=normal
Hi,

1. When customer chooses 'Checkout with PayPal' from the shopping bag page (pic 'Thumbnail 3.png'), the order is processed via PayPal Express Checkout . This method works this way:

- you add products to the bag
- click "Checkout with PayPal"
- Ecwid redirects you to the PayPal site
- you sign in with the PayPal account or create a new one
- PayPal redirects you back to Ecwid
- Ecwid creates a new profile based on the information from PayPal and shows the last checkout page
- you review your order, change the shipping method if necessary and press "Submit order" button
- Ecwid sends the request to PayPal in background, PayPal charges your credit card.
The shipping and billing information is taken from the customer's PayPal account, hence the whole checkout process is faster.

So on the shopping bag page, Ecwid doesn't have customer's shipping address therefore there's no shipping cost. There can be only estimated shipping cost, but customer can omit submitting an address to get the estimated shipping. Hence when customer clicks "Checkout with PayPal" no shipping is forwarded to PayPal. Shipping is calculated after customer goes through checkout.

2. PayPal Standard method, that you're using, allows paying without signing in or registerting on PayPal. If PayPal still asks customers to log in, you should check the settings of your PayPal account. Please refer to these posts for the detailed instructions:
http://www.x.com/developers/communit...ay-credit-card
http://www.x.com/developers/communit...n-come-default
http://www.paypal-community.com/t5/H...ount/m-p/15587
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The information in this thread might be outdated
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