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Old 08-18-2015, 11:42 PM
Beandme's Avatar
Beandme is offline
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Custom Orders Form- Customers have filled it out. Where does info go? I don't receive notifications


on my website: www.beandme.com.au, I have a section for custom orders which a customer is telling me they have filled out. Where does this information go?

I haven't received any notifications or emails.

Can someone please help!
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Old 08-19-2015, 08:14 PM
Rick G's Avatar
Rick G Rick G is offline
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Quote:
Originally Posted by Beandme View Post
on my website: www.beandme.com.au, I have a section for custom orders which a customer is telling me they have filled out. Where does this information go?

I haven't received any notifications or emails.

Can someone please help!
Hi,

Thank you for contacting us.

I checked your website and I see the custom order form that you refer to. As i can see, this form is not connected to your Ecwid store in any way and it's a product of a 3rd party developer: powr.io

So I would assume that this is an application from Wix app market and you should be able to see all the form submissions in the settings/control panel of that application. I found out that in the app settings there is an option to leave an email address where the new form submissions should be sent to: http://take.ms/JCcGG so I can suggest that you check that email for this information.

For further details on that application, please contact the developer of that functionality here: https://www.powr.io/feedback/new

Thank you!
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