Reply
 
Thread Tools Display Modes
  #1  
Old 10-10-2017, 08:22 PM
AJ Jahan's Avatar
AJ Jahan is offline
Junior Member
 
Join Date: Oct 2017
Posts: 1
Default

Please help - first time user - install issues


Greetings:
Store ID 12300589

I can see the items here
https://my.ecwid.com/store/12300589#products:count=100

how can i get it to
https://greenplybox.ecwid.com

When i go to ecwid.com control panel, it allows me to see only
https://my.ecwid.com/store/12300589#products:count=100

I want to go to
https://greenplybox.ecwid.com
and maintain the products and sell from there.

Thanks for your help
AJ
Reply With Quote
  #2  
Old 10-11-2017, 12:47 PM
Antea's Avatar
Antea Antea is offline
Ecwid Team
 
Join Date: Nov 2015
Posts: 356
Default

Quote:
Originally Posted by AJ Jahan View Post
Greetings:
Store ID 12300589

I can see the items here
https://my.ecwid.com/store/12300589#products:count=100

how can i get it to
https://greenplybox.ecwid.com

When i go to ecwid.com control panel, it allows me to see only
https://my.ecwid.com/store/12300589#products:count=100

I want to go to
https://greenplybox.ecwid.com
and maintain the products and sell from there.

Thanks for your help
AJ
Hello!
This is Anna from Ecwid team, thank you for the message!

I will be glad to help you with the question.

I checked your store https://greenplybox.ecwid.com and from what I can see, it is associated with a different Ecwid account - ID 9349410.
This is the reason why you do not see the products uploaded to the store ID 12300589 on that website.

The website where you can see all the products from the store ID 12300589 is https://store12300589.ecwid.com/

Thus, if you would like to continue working with your store ID 12300589 and use https://greenplybox.ecwid.com address for this store, please follow the instructions below:

- log in to your account ID 9349410 here: https://my.ecwid.com
- navigate to Settings > General > Starter Site
- click "Change Starter Site URL" button and remove the greenplybox from the "Use our subdomain" field
- save the changes.

As you do this, you will be able to use the https://greenplybox.ecwid.com address for your new account ID 12300589. To apply the changes, log in to this account and add the necessary subdomain to your Settings > General > Starter Site > Change URL button.

If you're having difficulties logging in to either of your Ecwid accounts, please feel free to email us at login-issues@ecwid.com for help.

Please, feel free to contact us if you have any further questions.
Kind regards,
__________________
Anna,
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

Please click Thanks if my reply helped you.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 02:43 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.