The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 03-20-2013, 09:54 AM
peppermint anime's Avatar
peppermint anime peppermint anime is offline
 
Join Date: Nov 2012
Posts: 1
Default Can I change default order status when using payment gateways?

Hi there,

Is it possible to make orders that have been payed by PayPal not to change to the accepted status automatically? We're selling digital products which need to be manually activated by us before the customer gets them delivered.
We would then like to change the order status manually to let the customer know that his product is ready.

Thanks in advance.
  #2  
Old 03-22-2013, 09:11 AM
Liza P's Avatar
Liza P Liza P is offline
Ecwid Team
 
Join Date: Jan 2013
Posts: 2,517
Default

Quote:
Originally Posted by peppermint anime View Post
Hi there,

Is it possible to make orders that have been payed by PayPal not to change to the accepted status automatically? We're selling digital products which need to be manually activated by us before the customer gets them delivered.
We would then like to change the order status manually to let the customer know that his product is ready.

Thanks in advance.

Hello,

The status of any order in Ecwid depends only on the information that Ecwid received (or did not receive) from a payment gateway that the customer selected once placing the order. If the payment gateway indicates securely that the payment has been received and cleared, the order will get promoted into Accepted, if there was no such secure information - the order will stay Queued.

Unfortunately, it is not possible to set a predefined order status.

As a possible workaround you can proceed the whole process manually, change the order status and then send the file. In this case, using E-goods won’t be an option.

Another option is creating a custom script that will handle the order changes in your store, send emails and necessary files to the customers It can be done using Ecwid APIs. Particularly, Ecwid Order API and Instant Order Notifications can be useful for such purposes:
http://kb.ecwid.com/w/page/43696516/...
http://kb.ecwid.com/w/page/43697230/Order%20API


If you need help with development of such a mod for your Ecwid store, our friends from Qualiteam will be glad to help you. If you are interested in it, please contact them at sales@qtmsoft.com.
__________________
Liza P.
Customer Care
Ecwid Help Portal
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:23 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.