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Old 04-15-2016, 10:30 PM
Dark Giant's Avatar
Dark Giant is offline
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Can a customer contact seller?


When somebody buys an e-product here, can they contact the seller? I'd like them to have that option, and have no problem with my e-mail address being available to them.
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Old 04-18-2016, 11:32 AM
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norta norta is offline
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Hi there.
Thanks for contacting Ecwid Support team.

Basically, all email notifications that your customer receive (order confirmation, order status change, successful registration etc.) are sent from your email address that you put in Mail settings.(Ecwid Control panel>Settings>Mail)

So, after the order is placed or customer created an account in your store he/she receive an email and will see your email address.
More details about mail notifications in Ecwid: https://help.ecwid.com/customer/en/p...-notifications

I would also recommend you enabling "About us" option proceeding to Settings>General>Cart>Legal Pages. There you can add all necessary contact information.

For more details please refer to this article: https://help.ecwid.com/customer/en/p...y-ecwid-store-

Regards,
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Daniya A.
Ecwid Customer Care Team

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