[Tendai Jordan]

How can we help you?

Followed directions to change my paypal email address in Ecwid. Did not work. Visuals did not show the same screen as live. account settings - payments - The 'change email address' option did not show up. What should I do now.

New paypal email address is boom********now@gmail.com (there should not be a 'g' after the boomin)

Please provide the link to your storefront: https://my.ecwid.com/store/1674012#dashboard

Thank you for anything you can do.

Tendai

[Rina S]

Originally Posted by Tendai Jordan

How can we help you?

Followed directions to change my paypal email address in Ecwid. Did not work. Visuals did not show the same screen as live. account settings - payments - The 'change email address' option did not show up. What should I do now.

New paypal email address is boom********now@gmail.com (there should not be a 'g' after the boomin)

Please provide the link to your storefront: https://my.ecwid.com/store/1674012#dashboard

Thank you for anything you can do.

Tendai

Hello,

This is Rina from Ecwid Customer Care team.

I’ve checked your Ecwid account (ID 1674012) and see you have a disabled PayPal method.

If you want to accept payments through PayPal gateway, add the email address used in your PayPal account. As I see, you’ve added the email address to the PayPal account settings — tj******ss@yahoo.com. If you have a Paypal account registered to another email address, you can change it. Follow the step by step instructions in our article: https://support.ecwid.com/hc/en-us/a...paypalstandard

By the way, I’ve hidden several letters from the email in your post above for security reasons.

Hope this information was helpful.