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Old 08-11-2014, 06:08 AM
PIxldg's Avatar
PIxldg is offline
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Join Date: Oct 2013
Posts: 1
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In E-goods,
What does it means when an order status is :
Accepted, and fulfillment status is : New
and

What does it means when an order status is:

Accepted, and fulfillment status is: Delivered

I'm asking this because i notice that some orders that i have says "Accepted and New" and others say "Accepted and Delivered" automatically.

Thank you

What i wanna know is, even if the fulfillment status says Delivered or New, is the Download Link Sent to the Client When an Order Status says "Accepted"?

Still waiting to see if someone from the staff can help me with this questions.

Than you

Last edited by Wendy; 08-15-2014 at 02:13 PM.
  #2  
Old 08-15-2014, 02:49 PM
Wendy's Avatar
Wendy Wendy is offline
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Join Date: Jun 2014
Posts: 1,123
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Quote:
Originally Posted by PIxldg View Post
In E-goods,
What does it means when an order status is :
Accepted, and fulfillment status is : New
and

What does it means when an order status is:

Accepted, and fulfillment status is: Delivered

I'm asking this because i notice that some orders that i have says "Accepted and New" and others say "Accepted and Delivered" automatically.

Thank you

What i wanna know is, even if the fulfillment status says Delivered or New, is the Download Link Sent to the Client When an Order Status says "Accepted"?

Still waiting to see if someone from the staff can help me with this questions.

Than you
Hello!

Basically Ecwid has two types of order statuses:
- payment status: meant to indicate whether the order has been paid
- fulfillment status: meant to indicate whether the order has been processed by the store owner (e.g. delivered)
They're listed and explained here: http://help.ecwid.com/customer/porta...#Orderstatuses

Quote:
What i wanna know is, even if the fulfillment status says Delivered or New, is the Download Link Sent to the Client When an Order Status says "Accepted"?
When you’re sending out download links it actually means the delivery of this item. You deliver products when customer has paid for them. Therefore Ecwid sends notifications with the download link when the order gets Accepted payment status i.e. paid.
Please see more detailed information about egoods: http://help.ecwid.com/customer/porta...163931-e-goods
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