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  #1  
Old 03-07-2012, 04:00 AM
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Doesn't work with the latest JetPack update


It was working yesterday, however now it isn't appearing in any browser. I've eliminated network issues as a problem since it's still showing up on the facebook page. The code is in the html tab, and I disabled all plugins to check for anything that might be screwing it up.

Tested functionality in Firefox, Chrome, IE9, and Safari - all failed to load store.

The site is running current wordpress and rockettheme Modulus theme.

Any assistance you can provide would be extremely appreciated.

List of active plugins:

Select A5 Custom Login Page
Version 1.2 | By Waldemar Stoffel

Admin Management Xtended
Version 2.2.7 | By Oliver Schlöbe

Akismet
Version 2.5.5 | By Automattic

Connections
Version 0.7.2.5 | By Steven A. Zahm

Ecwid Shopping Cart
Version 1.0 | By Ecwid Team

Fast Secure Contact Form
Version 3.1.4.1 | By Mike Challis

Gantry Template Framework
Version 1.23 | By RocketTheme

Jetpack by WordPress.com
Version 1.2.2 | By Automattic

Reveal IDs
Version 1.2.4 | By Oliver Schlöbe

RokAjaxSearch
Version 1.17 | By RocketTheme, LLC

RokBox
Version 2.10 | By RocketTheme, LLC

RokFeatureTable
Version 1.7 | By RocketTheme, LLC

RokNewsFlash
Version 1.7 | By RocketTheme, LLC

RokNewsPager
Version 1.15 | By RocketTheme, LLC

RokStories
Version 1.23 | By RocketTheme, LLC

RokTabs
Version 1.19 | By RocketTheme, LLC

Social Media Widget
Version 2.9.3 | By Brian Freytag

WordPress SEO
Version 1.1.5 | By Joost de Valk

Last edited by David Weatherbee; 03-07-2012 at 04:10 AM. Reason: Additional info
  #2  
Old 03-07-2012, 04:54 AM
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Dumped the shortcodes in exchange for the code in the control panel.

All is well.
  #3  
Old 12-15-2012, 12:50 AM
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Conductor Teacher Conductor Teacher is offline
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Default No longer appears in WP-3.5

Since upgrade to WP-3.5 my small store no longer appears. Any help?
http://korschmin.com/hound-publishing/
  #4  
Old 12-15-2012, 02:11 AM
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Lanna Lanna is offline
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Hi,

I've examined your Ecwid store page. The plugin itself is there but the Ecwid code is incomplete:
One important code line is missing:
Code:
<script charset="utf-8" type="text/javascript" src="http://app.ecwid.com/script.js?1267202"></script>
That's why the store isn't showing. As a quick fix, you need to append this code line to your Ecwid page:
- in you WordPress admin zone, go to 'Pages'
- open the page, where Ecwid is used, for editing
- into the very beginning of the code, insert the above line
- update the page

This should fix the store.
The problem should not influence your store at all. All your data (products, orders, custom CSS themes, etc) is kept. So when you update the page, the store will be back again as it was before.

Then we'll investigate why this problem could have happened. I attempted to repeat the same upgrades of Wordpress and Ecwid plugin, both were upgraded without any issues. Yet, you and I use different environment, so I presume it's somehow related to some Wordpress plugins. If you do use other Wordpress plugins, please enumerate which ones. We will try to reproduce the problem.

I look forward to hearing from you.
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  #5  
Old 12-15-2012, 02:11 AM
Lanna's Avatar
Lanna Lanna is offline
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Join Date: Jan 2011
Posts: 2,675
Default

Hi,

I've examined your Ecwid store page. The plugin itself is there but the Ecwid code is incomplete:
One important code line is missing:
Code:
<script charset="utf-8" type="text/javascript" src="http://app.ecwid.com/script.js?1267202"></script>
That's why the store isn't showing. As a quick fix, you need to append this code line to your Ecwid page:
- in you WordPress admin zone, go to 'Pages'
- open the page, where Ecwid is used, for editing
- into the very beginning of the code, insert the above line
- update the page

This should fix the store.
The problem should not influence your store at all. All your data (products, orders, custom CSS themes, etc) is kept. So when you update the page, the store will be back again as it was before.

Then we'll investigate why this problem could have happened. I attempted to repeat the same upgrades of Wordpress and Ecwid plugin, both were upgraded without any issues. Yet, you and I use different environment, so I presume it's somehow related to some Wordpress plugins. If you do use other Wordpress plugins, please enumerate which ones. We will try to reproduce the problem.

I look forward to hearing from you.
__________________
Lana W.
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

⬇ Please click Thanks if my reply helped you.

Thank Ecwid team on Twitter
The Following User Says Thank You to Lanna For This Useful Post:
Thrifty Look (12-16-2012)
  #6  
Old 12-15-2012, 03:19 AM
Conductor Teacher's Avatar
Conductor Teacher Conductor Teacher is offline
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Default

Thank you for your help!
  #7  
Old 12-15-2012, 10:55 AM
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Bass Connection Bass Connection is offline
 
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The new Jetpack update is the cause. It did work fine at first and suddenly disappeared from my site. Deactivate it until hopefully there's an update again and try it again I guess.
  #8  
Old 12-15-2012, 07:14 PM
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kersten luts kersten luts is offline
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Posts: 4
Default Store stopped working suddenly

no idea what happened but my store has stopped working over night. What's going on?
It doesn't seem to recognise the shortcode and nothing is loading. Any ideas why?

http://www.kerstenluts.com/store/
  #9  
Old 12-15-2012, 08:36 PM
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kersten luts kersten luts is offline
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Hey, I have exactly the same problem in my store.

http://www.kerstenluts.com/store/

Where do I find the code that I need to insert?
  #10  
Old 12-15-2012, 09:15 PM
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Eugene Rimmer Eugene Rimmer is offline
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Default

Quote:
Originally Posted by kersten luts View Post
no idea what happened but my store has stopped working over night. What's going on?
It doesn't seem to recognise the shortcode and nothing is loading. Any ideas why?

http://www.kerstenluts.com/store/
The code is the same as in this post: http://www.ecwid.com/forums/showthre...2552#post72552 with a minor difference that you need another store ID in that line - your store ID is 1693206, so the code is:
Code:
<script charset="utf-8" type="text/javascript" src="http://app.ecwid.com/script.js?1693206"></script>
(mind the number after the 'script.js'). The same line you may easily find in any code offered in your Ecwid control panel > Dashboard.

Have you tried re-installing the plugin?
The Following 3 Users Say Thank You to Eugene Rimmer For This Useful Post:
HANA BABY (03-25-2013), kersten luts (12-15-2012), Thrifty Look (12-16-2012)
 
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