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Old 06-09-2010, 06:27 PM
Bella Mama's Avatar
Bella Mama is offline
 
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Sales Tax Problems


I have our website set to charge only California sales tax. We had an order from Australia and they were charged the sales tax. What do I need to do so only California gets charged? As you can see by the attached screenshot only CA in in the list. All product sales taxes are set to use global.

Thanks,
Robb
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File Type: jpg bella-tax.JPG (39.0 KB, 141 views)
  #2  
Old 06-10-2010, 12:49 PM
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Qetzal Qetzal is offline
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Quote:
Originally Posted by Bella Mama View Post
I have our website set to charge only California sales tax. We had an order from Australia and they were charged the sales tax. What do I need to do so only California gets charged? As you can see by the attached screenshot only CA in in the list. All product sales taxes are set to use global.

Thanks,
Robb
Robb,

The "CA" is a tax name, but your tax rate is assigned to "Other zones", i.e. for all the countries.

Perform these steps:

- Open your Ecwid control panel.
- Go to the "System Settings → Zones" page. Press the "New Zone" button.
- Change the name of the created destination zone. Then click on the "Add state..." button and add the necessary state (i.e. "United States: California") state. Save the changes.
- Go to the "System Settings → Taxes" page.
- Go to your "CA" tax
- Click on the "New Rate" button. Select the zone created earlier and enter the tax rate.
- Change the rate to 0 for "Other Zones". Save the changes.
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  #3  
Old 06-10-2010, 07:18 PM
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susanholoff susanholoff is offline
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Default i've done everything and Taxes still not working right

I have 2 zones, California and USA. I am attaching screen shots. I cannot get orders outside of California to NOT charge tax. Any assistance would be appreciated.
Attached Images
File Type: jpg ecwidCAtax.jpg (40.5 KB, 125 views)
File Type: jpg ecwidCAzone1.jpg (42.5 KB, 123 views)
File Type: jpg ecwidUSAtax.jpg (34.1 KB, 109 views)
File Type: jpg ecwidUSAzone1.jpg (49.8 KB, 105 views)
  #4  
Old 06-10-2010, 07:39 PM
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susanholoff susanholoff is offline
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Default Remove Country

in the left, remove all COUNTRIES... it is confusing for newbies - but finally i got it... remove items form LEFT and only have input in RIGHT...
  #5  
Old 06-11-2010, 04:26 PM
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Qetzal Qetzal is offline
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Quote:
Originally Posted by susanholoff View Post
in the left, remove all COUNTRIES... it is confusing for newbies - but finally i got it... remove items form LEFT and only have input in RIGHT...
Yes, it is the correct solution.
In next version of Ecwid, which will be released in a few days, this issue will be fixed. So, it will not be necessary to remove a country from a zone.
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