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  #1  
Old 05-06-2020, 02:21 PM
Sarah Noble3's Avatar
Sarah Noble3 is offline
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Join Date: May 2020
Posts: 1
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Horizontal menu bar not working on Squarespace site


Hi, I have my shop embedded on a Squarespace site.

www.adelinasocialgoods.com/shop

I'm having a problem with the Menu bar not working on Mobile - once you get into the Shop portion of the site, if you click Menu, the left menu opens and I can click on a parent category to get to subcategories, but when I click the subcategory to try to actually view the products, nothing happens.

Can anyone help with this, as many of my customers are trying to shop on mobile and this is a big deterrent! Thank you in advance.
  #2  
Old 05-23-2020, 01:06 PM
shepard's Avatar
shepard shepard is offline
Ecwid Team
 
Join Date: Aug 2019
Posts: 9
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Quote:
Originally Posted by Sarah Noble3 View Post
Hi, I have my shop embedded on a Squarespace site.

www.adelinasocialgoods.com/shop

I'm having a problem with the Menu bar not working on Mobile - once you get into the Shop portion of the site, if you click Menu, the left menu opens and I can click on a parent category to get to subcategories, but when I click the subcategory to try to actually view the products, nothing happens.

Can anyone help with this, as many of my customers are trying to shop on mobile and this is a big deterrent! Thank you in advance.
Hello!

I am Shepard from Ecwid. Thank you for reaching out!

I've checked your store page on my phone and I can't reproduce the issue you described, please check the video: https://d.pr/A3mhjE

Please tell me, do you reproduce the issue right now or it has been resolved somehow?

If you still can reproduce it on your end we need more details from you:

- Please record a video with the issue reproduced and send it to us. Here is how you can record your screen on iOS: https://support.apple.com/en-us/HT207935
And here is the app to record the screen on Android: https://play.google.com/store/apps/d....mvagent&hl=en

- Go to the https://www.ecwid.com/internet page, scroll the page down click on the "Copy to Clipboard" button and send this info to us.

This will help us to reproduce the issue on our end and then we will be able to help you!

By the way, you can send all the required details on our email to keep it private. The email is support@ecwid.com.

We are waiting for your reply, thank you!
 

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