#1  
Old 12-07-2019, 06:11 PM
Rowan @ WARMM's Avatar
Rowan @ WARMM is offline
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Checkout payment takes to a new screen


Hi,

When going to checkout for a payment it now takes me to a whole new screen when wanting to pay by card or by paypal, I am worried as this does not feel smooth and will obviously impact a customers thoughts on the safety of and security of the site.

Previously the site used to allow you to put in the card details whilst still at the same site however now it takes me to a whole new location. Can someone explain why this is happening or what I can do to fix it as I am worried

Kind Regards,
Rowan
  #2  
Old 12-11-2019, 03:01 PM
Andrew Torpedo's Avatar
Andrew Torpedo Andrew Torpedo is offline
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Hi there,

This is Andrew from Ecwid Team. Thank you for your message.

Most of the Payment methods allow paying directly in your store (without redirection). Please check this video: https://ecwid.d.pr/r3rYAX

The redirection happens if your store runs via insecure HTTP connection (without SSL certificate) - https://seopressor.com/blog/http-vs-https/ This requirement exists for the security of your customers' sensitive data.

Please share the link to your website, so we could check it.
  #3  
Old 12-11-2019, 03:04 PM
Rowan @ WARMM's Avatar
Rowan @ WARMM Rowan @ WARMM is offline
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Hi Andrew,

Thank you for the reply! I would never of thought it would have been that. I will have to get a SSL certficate asap.

Thank you!
Rowan
  #4  
Old 02-11-2020, 10:52 AM
kevin summerlin's Avatar
kevin summerlin kevin summerlin is offline
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Quote:
When going to checkout for a payment it now takes me to a whole new screen when wanting to pay by card or by paypal, I am worried as this does not feel smooth and will obviously impact a customers thoughts on the safety of and security of the site.
That's a regular practice on many websites taking you to a separate window of a corresponded payment system. I don't think users will be worried.

  #5  
Old 06-05-2020, 09:12 AM
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FamousCamel FamousCamel is offline
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Quote:
Originally Posted by Andrew Torpedo View Post
Hi there,

This is Andrew from Ecwid Team. Thank you for your message.

Most of the Payment methods allow paying directly in your store (without redirection). Please check this video: https://ecwid.d.pr/r3rYAX

The redirection happens if your store runs via insecure HTTP connection (without SSL certificate) - https://seopressor.com/blog/http-vs-https/TelltheBell Survey This requirement exists for the security of your customers' sensitive data.

Please share the link to your website, so we could check it.
Thank you very much for your hard work.

Last edited by FamousCamel; 06-06-2020 at 08:01 AM.
The Following User Says Thank You to FamousCamel For This Useful Post:
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