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Old 01-31-2017, 07:55 PM
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link in password retrieval email not working correctly


The link in the email sent to customers who forget their password takes the customer back to my website. I have read the other topics in this forum on this subject and I have tried changing the url in the store profile settings and that did not fix the problem. My store is located at www.mysdapa.com. I have tried using http://www.mysdapa.com and that did not work. I have tried changing the url to http://www.mysdapa.com/#!/c/0/offset...=addedTimeDesc and that did not work. I tried changing it to http://www.mysdapa.com/#!/Pay-League...=addedTimeDesc and that did not work. Can someone please help me figure out what address I am supposed to put there to make it work?

Also, I noticed in the mail settings, the button to enable "Password Reminder" shows to be enabled, but it is grayed out. I'm not sure what that means and if it has anything to do with this issue. Thank you!
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  #2  
Old 02-01-2017, 07:10 PM
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Quote:
Originally Posted by mysdapa View Post
The link in the email sent to customers who forget their password takes the customer back to my website. I have read the other topics in this forum on this subject and I have tried changing the url in the store profile settings and that did not fix the problem. My store is located at www.mysdapa.com. I have tried using http://www.mysdapa.com and that did not work. I have tried changing the url to http://www.mysdapa.com/#!/c/0/offset...=addedTimeDesc and that did not work. I tried changing it to http://www.mysdapa.com/#!/Pay-League...=addedTimeDesc and that did not work. Can someone please help me figure out what address I am supposed to put there to make it work?

Also, I noticed in the mail settings, the button to enable "Password Reminder" shows to be enabled, but it is grayed out. I'm not sure what that means and if it has anything to do with this issue. Thank you!
Hello,

Ecwid Customer Care Team is here.

Thank you for contacting us!

I'm very sorry you faced this issue. I'd be happy to help you with it.

I can say that the "Reset my password" option works just fine on other Ecwid stores now. It looks like some setting error in your store. Please, no worries, we are here and ready to help you rectify it.

I'm inspecting your site and account settings now. It will take some time to investigate the possible cause of the issue. As I can see you emailed us on this matter too. So, I'll update you via email with the results soon. And, I'll post a solution for this problem here on forums for whose who might be interested in it as well.

Quote:
Also, I noticed in the mail settings, the button to enable "Password Reminder" shows to be enabled, but it is grayed out. I'm not sure what that means and if it has anything to do with this issue.
Basically, "Password reminder" option is always enabled in Ecwid Control panel > Settings > Mail page. It is intended by default and there is a logic reason of this: in case your customers forgot a password of their accounts they will automatically receive a password reset link. Just in case, here is more info about Mail notifications in Ecwid: https://support.ecwid.com/hc/en-us/a...-notifications

I'll update you shortly. Thank you!
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  #3  
Old 02-07-2017, 05:21 PM
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Any word on what I need to do to fix this issue? Thanks!
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Old 02-08-2017, 05:40 PM
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Originally Posted by mysdapa View Post
Any word on what I need to do to fix this issue? Thanks!
Hi,

Thank you for your message!

We've already fixed the issue via email. And, it works just fine now. Anyway, as I promised, I'm going to share the possible solution here on forums for whose who might be interested in it as well.

1 - I've checked your site http://www.mysdapa.com/ and could not recreate the issue from my end, sorry. Here is the test which I performed:

I created an account in your store

- I signed into my account and clicked on "Sign out" link: http://take.ms/f0U8A
- then, I clicked on "Forgot my password" link and then, enter my email and saw this message: http://take.ms/s7Nc7
- I received an email with the instruction, here is a screenshot: http://take.ms/aciGV
- I clicked on "Change password" button and I was redirected to your site to the password reset form, please, see this screenshot: http://take.ms/OYpaz To see the password reset form I scrolled down the page a little.
- I was able to change the password successfully: http://take.ms/T3wka

2 - I have an assumption about the cause of the issue which you could recreate.

Basically, if a customer clicks on Forgot your password link, they receive an email with the instruction how to do it and with "To change the password" button with a unique URL. If they click on the Forgot my password link again, they have a new email with a new button with a new unique URL. So, the first URL from the first email will not work, in this case. In general, if you click on this 1st URL you will be redirected to the storefront. So, I assume you might click on the button from the first email while you have the second email. In such cases, you should check which email you use.

Also, the password reset form is placed in the store area, and to see it you should scroll the page down a little. So, you should check if the form is displayed or not.

Hope this helps. Please, do not hesitate to reach us out if any support is needed. Thank you!
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