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Old 11-05-2015, 03:39 PM
undefined25105's Avatar
undefined25105 is offline
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Processed Payments not showing up in my Bank account


Hello,
I see in my "Ecwid" store page info that I have had several Orders go through saying Payment processed, yet when I checked my bank account, no payments have been sent to there.
Please advise...
Thank you,
ShaSha Martucci Chait
(ShaShaChait83@Gmail.Com)
  #2  
Old 11-06-2015, 02:23 PM
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Clara K Clara K is offline
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Hello,

Thanks a lot for your question!

Please let me describe in short how online payment methods work in Ecwid. Ecwid itself does not process any payments from your store, it just collects the information about an order (customer name, total, items ordered, etc), sends it to the payment gateway and waits fir a reply according to which Ecwid updates the order status. Please find detailed information about how online payments work in Ecwid: https://help.ecwid.com/customer/portal/articles/1535472

I have checked the payment options in your store in your Ecwid Control Panel > Settings > Payment and see that you have Demo payment and PayPal Standard enabled. If the orders were paid by PayPal, the funds should have arrived to your PayPal account. Please check here for the ways of withdrawing your money from PayPal: https://www.paypal.com/selfhelp/article/FAQ2316/4

Please let us know if you need further assistance, we will be very glad to be of help.

Thank you!
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