[Nina Bessa]

Hi,

I had set up the carrier-calculated "Correios" delivery method, and it was working until recently. All of a sudden it seems to have stopped working. Although it seems to be set up correctly, the Correios option simply does not appear in the checkout screen. I have set up two zones, and they both work when using other delivery methods - it seems the issue might be in the integration between Correios and Ecwid?

Cheers,
Nina

[Clara K]

Hello,

We are very sorry you have faced the issue.

As far as I can see, your store is closed for maintenance now. Could you please open it so that we could check it for you?

Thank you!

[Nina Bessa]

Hi Clara,

I've just opened it! Cheers!

[Clara K]

Originally Posted by Nina Bessa

Hi Clara,

I've just opened it! Cheers!

Hi Nina,

Thanks a lot for opening the store.

I have checked your settings and seen that the zones are set correctly.

The reason why the carrier-calculated method is not shown on checkout is in the fact that the size you have set for envelopes in your account (your Ecwid Control Panel > System Settings > Shipping, "SaoPaolo:Brazil Correios" method, "Settings", please see the screenshot: http://take.ms/HD4xE), the sizes you have there are 8x8x2 cm (please see the screenshot: http://take.ms/vAZO1) while the minimum size for envelopes is 16x11 cm (please see the screenshot from the "Correios" site (http://www3.correios.com.br/): http://take.ms/tnvym).

Please make the envelope sizes in the "Settings" (http://take.ms/vAZO1) not less than 16x11 cm and the shipping method will be displayed fine.

Thank you!

[Nina Bessa]

Thanks a lot for this, Clara. I actually meant to have the packaging as "box", but changed it when i was trying to get it to work (and forgot to change it back...). Could you let me know what the size restrictions are for boxes please?

Many thanks,
Nina

PS: Never mind! I just found it - if anyone is interested, the dimensions are:

Pacote e Caixa Mínimo Máximo
Comprimento (C) 16 cm 105 cm
Largura (L) 11 cm 105 cm
Altura (A) 2 cm 105 cm
Soma máxima das dimensões: C + L + A - 200 cm

[Clara K]

Dear Nina,

Thanks a lot for your message and for posting the measurements here. I am sure this will be useful for other our users who might have the same question.

Please do not hesitate to ask if you have further questions, we will be very glad to be of assistance.

Thank you!