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Old 11-26-2018, 05:39 AM
HostingPanel's Avatar
HostingPanel is offline
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How do we review fraud orders in Ecwid?


Fraud and chargeback is part of our business. We need to make sure the chargeback is less than 1% per month to avoid cancellation of payment gateway.

How other stores manage eCommerce fraud in Ecwid? Are there any 3rd party tools like FraudLabs Pro or Signifyd that we can integrated easily without hiring developers?
  #2  
Old 11-30-2018, 11:08 AM
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Charlie H. Charlie H. is offline
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Hello,

This is Charlie, Ecwid customer care.

You already have seen our post about how to implement those solutions in Ecwid: https://www.ecwid.com/forums/showpos...87&postcount=2

And nothing changed since then, I'm afraid. Custom development is the only way.

However, there's no integration with either Signifyd or Riskified in Ecwidfor a reason. Ecwid is a 100% secure platform certified with level 1 PCI DSS standards by Visa, so there's no need in such integrations for our service.

Moreover, all the payments are made on the side of the payment processors like PayPal, Stripe or else, which are also highly secure. Here's more information about it: https://support.ecwid.com/hc/en-us/a...-payments-work

Hope this helps. Perhaps, you could explain it to the client this way?
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chargeback, fraud, fraudlabs pro, signifyd

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