The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 05-23-2012, 12:38 AM
Michael K. Redman's Avatar
Michael K. Redman is offline
Junior Member
 
Join Date: Mar 2012
Posts: 1
Exclamation

Shipping Issues


I have been trying to setup shipping and zone information for a while now, but for some reason when I add my location for shipping and tax it says we do not ship to that are. Why is this happening. Any advice would be really helpful, Thanks!
  #2  
Old 05-29-2012, 10:49 AM
Maya's Avatar
Maya Maya is offline
Ecwid Team
 
Join Date: Feb 2010
Location: Ecwid headquarter
Posts: 5,876
Default

I have checked your store settings and found out that no shipping methods have been set up correctly. Currently, you have 3 U.S.P.S. and 2 FedEx shipping methods enabled. If you go to Ecwid control panel → System Settings → Shipping → Carrier-calculated methods → U.S.P.S. → Account settings and click “Test” button, you will get an error, what mean that this methods has not been set up properly you will not be used in your store. As regards FedEx, account details has not been set at all.n Please, refer to this article to setup FedEx in your Ecwid shop: http://kb.ecwid.com/w/page/21204488/FedEx

Please, make sure that account details for carrier-calculated shipping methods (USPS and FedEx) are correct. If account details are correct, but shipping methods doesn’t work, please, contact USPS support team: http://kb.ecwid.com/w/page/15853320/...notseetherates
Once you have set up shipping methods correctly, it will be available for your customers.
__________________
Maya N., Ecwid Team

------------------
Welcome to our new Help Center!
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:53 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.