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Old 04-09-2018, 04:04 PM
Corrine Apostolopoulou-Banga's Avatar
Corrine Apostolopoulou-Banga is offline
 
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I want to have 2 shipping fees UK Only and another called International.

UK Only: £3.95

International: £10.25

But in the Checkout it says £3.95 on all of them. Why?

The default is UK so surely the other International Shipping costs shouldn't be shown on screen if UK is selected in the address part....

I have added Ancorage, Alaska, USA 99501 and the shipping cost is the same as the UK Only cost.

This is getting to be a nightmare now and so annoying.

Last edited by Cyril D; 04-09-2018 at 06:08 PM.
  #2  
Old 04-12-2018, 08:05 PM
Corrine Apostolopoulou-Banga's Avatar
Corrine Apostolopoulou-Banga Corrine Apostolopoulou-Banga is offline
 
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Problem solved as originally the item was only getting sold in the UK and I set the item to be shipped with a fixed rate in the product catalogue.

I have now changed it to use Global rates instead.
  #3  
Old 04-13-2018, 11:00 AM
Judy K's Avatar
Judy K Judy K is offline
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Quote:
Originally Posted by Corrine Apostolopoulou-Banga View Post
I want to have 2 shipping fees UK Only and another called International.

UK Only: £3.95

International: £10.25

But in the Checkout it says £3.95 on all of them. Why?

The default is UK so surely the other International Shipping costs shouldn't be shown on screen if UK is selected in the address part....

I have added Ancorage, Alaska, USA 99501 and the shipping cost is the same as the UK Only cost.

This is getting to be a nightmare now and so annoying.
Hi there,

This is Judy from Ecwid Customer Care Team.

I’m sorry to hear that you faced this issue. I’m here to help you with it.

I’ve checked your account. You’ve created shipping methods for UK and for the world. I also see that you’ve set the fixed rate per item for your product. Since you use the fixed rate per item (which you’ve added in the ‘Tax & Shipping’ tab), global rates (which you’ve added in shipping methods) will be ignored.

To apply shipping fees which you’ve created in the ‘Shipping & Pickup’ tab , do the following:

1. Go to your Ecwid control panel > Catalog > Products.
2. Click ‘Edit product’ button > click on ‘Tax and Shipping’ tab > find ‘Shipping rates’ field.
3. Set ‘Use global rates’ > save changes.
4. Go to ‘Shipping & Pickup’ tab> enable ‘International’ shipping method.

As the result, customers from UK will see £3.95 as a shipping fee and customers from other countries will see £10.25.

Hope this will help you. Let me know, if you have any other questions! Thank you!
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Judy K
Ecwid Customer Care Team

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