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Old 04-13-2017, 04:46 PM
Laurie Scott Mitchell's Avatar
Laurie Scott Mitchell is offline
 
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Tax and shipping


I have Global rates + fixed rate per item set

Charge a fixed fee per item quantity on top of the shipping cost calculated according to Shipping Settings. Use this option to add a surcharge for additional handling or packing this product requires.
$
Rate

34.00
Rate


Yet it did not charge the flat rate on an order #51

Btw I do have 'This Product Requires Shipping or Pickup' enabled and on the catalog page required shipping or pickup is checked.

I have another catalog item that the Global rates + fixed rate per item works just fine. I missed out on $34 because of this error.

Thanks for your help

Last edited by Laurie Scott Mitchell; 04-13-2017 at 04:55 PM.
  #2  
Old 04-13-2017, 04:54 PM
Laurie Scott Mitchell's Avatar
Laurie Scott Mitchell Laurie Scott Mitchell is offline
 
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Btw I do have 'This Product Requires Shipping or Pickup' enabled and on the catalog page required shipping or pickup is checked.

I have another catalog item that the Global rates + fixed rate per item works just fine. I missed out on $34 because of this error.

Thanks for your help
  #3  
Old 04-17-2017, 09:11 PM
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Scully Scully is offline
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Hello Laurie,

Alexandra here, Ecwid team. Thank you for your message!

I have inspected your store (ID 7224053), its settings and the mentioned order #51. As I see, in the Tax & Shipping tab of the product (SKU 440012) you've set "Global rates + Fixed rate per item".



The fixed rate which you specify here can be added only on top of the shipping cost calculated in accordance with your global shipping settings. But the thing is, that at the moment there are no shipping settings in your store at all (you can check it in your Control Panel → Settings → Shipping and Pickup). This is the reason why Ecwid couldn't calculate the shipping cost: there are no global rates, thus the fixed rate in addition to it couldn't be applied correctly.


Quote:
I have another catalog item that the Global rates + fixed rate per item works just fine.
I have taken a look at another order (#41) and the product which was ordered (SKU 440044). As I see from its settings, it has "Fixed rate per item" (which doesn't depend on global settings in any way).



This is why the shipping charge has been applied in this case.

I hope this explains the situation. For more information about shipping, please refer to the article in our Help Portal: Shipping. Also, if you have any questions, don't hesitate to write back.
__________________
Alexandra Scully,
Ecwid Customer Care Team
  #4  
Old 05-17-2017, 06:19 PM
Laurie Scott Mitchell's Avatar
Laurie Scott Mitchell Laurie Scott Mitchell is offline
 
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Ahh... I figured it was operator error. Thanks for your detailed explanation. I think we have it correct now. YAY!!
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Scully (05-17-2017)
 
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