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Old 05-04-2012, 12:47 PM
Richard Arnold's Avatar
Richard Arnold Richard Arnold is offline
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Default Shipping adding an additional charge

Have our shipping set for a flat fee. At checkout, is adding an additional $4.95 charge no matter what the customer purchases. Have tried everything I know to fix the issue. Help.
Thanks.
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Old 05-08-2012, 07:09 AM
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Kess Kess is offline
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Quote:
Originally Posted by Richard Arnold View Post
Have our shipping set for a flat fee. At checkout, is adding an additional $4.95 charge no matter what the customer purchases. Have tried everything I know to fix the issue. Help.
Thanks.
I have tested your store as follows: I have added "Men's Bird Nerd Books & Binocs Tan" product to bad and proceeded to chekout with it. After I have entered a test US address fro Alabama state, there were shipping rates for several USPS shipping methods calculated. Please refer to the screenshot:
http://www.diigo.com/item/image/2cdgz/xsa3

After selecting the "U.S.P.S. Priority Mail (1-3 days)$5.25" method I have proceeded to PayPal and, as far as I can see, the correct shipping rate has been applied there:

http://www.diigo.com/item/image/2cdgz/vstw

I have also checked your store backend, and as far as I can see, you have several USPS shipping methods enabled there. The use-defined flat fee equal to USD 1.00 per order is disabled, and all the products in the store have "Use global settings" option in their shipping rules enabled.

Could you possibly let us know if the issue with the incorrect shipping rate still has place? If it does, please let us know how we can reproduce it, and we'll thoroughly investigate it.
 
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