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Old 10-23-2017, 07:43 PM
Georgi D's Avatar
Georgi D is offline
 
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Unable to reach the store. Please check your internet connection. Reconnecting in...


Hello,

A few clients started reporting today that upon trying to place an order they can go through the checkout but when they reach the final step and press the "Submit" button to pay, the system freezes and then displays a message saying:
"Unable to reach the store. Please check your internet connection. Reconnecting in" with a number of seconds to wait before retry. This has been confirmed by us as well using 4 different browsers. We have not made any changes to our store confirmation of the front website displaying the "add to bag" buttons.
Please advise on what is causing this issue as our clients cannot currently place any orders through the website!!
Thanks.
  #2  
Old 10-24-2017, 07:59 AM
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Wendy Wendy is offline
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Quote:
Originally Posted by Georgi D View Post
Hello,

A few clients started reporting today that upon trying to place an order they can go through the checkout but when they reach the final step and press the "Submit" button to pay, the system freezes and then displays a message saying:
"Unable to reach the store. Please check your internet connection. Reconnecting in" with a number of seconds to wait before retry. This has been confirmed by us as well using 4 different browsers. We have not made any changes to our store confirmation of the front website displaying the "add to bag" buttons.
Please advise on what is causing this issue as our clients cannot currently place any orders through the website!!
Thanks.
Hi Georgi,

This is Wendy with Ecwid customer care team. I am very sorry to learn this happened.

We are investigating this issue at the moment. I will keep you updated with any news on it.

Thank you for your patience!
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  #3  
Old 10-24-2017, 09:00 AM
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Wendy Wendy is offline
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Georgi,

Our engineers are working on this issue. I will let you know as soon as I have an update for you. Please stay tuned!

Again, we are terribly sorry for this problem.
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checkout, ecwid, store, timeout, unreachable

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