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Old 11-23-2015, 08:24 PM
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New App: Customer Connect Loyalty program for your Ecwid store!


Hello,

It is my pleasure to tell you that we have been working on integrating Customer Connect 's Loyalty/Marketing platform with Ecwid and are now at the point of looking a few beta testers. Customer Connect allows you to create a loyal base of customers by rewarding them for their behavior. We provide the online merchants a variety of tools to generate loyalty as well as to market to your customers by using our powerful marketing campaigns management tool. Our offers like rewards, coupons, pre-paid rewards and Clubcard are designed to give incentives to users to purchase from you more frequently, spend more on every transaction and stay loyal.

We are also currently integrated with Clover POS system. So those merchants who also have a brick-and-mortar store using Clover can have a loyalty program that spans your online and offline customers.

Learn more about the app!

Waqar Sadiq

Last edited by Vitaliy G; 02-05-2016 at 12:27 PM.
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  #2  
Old 12-09-2015, 03:16 PM
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Waqar Sadiq Waqar Sadiq is offline
 
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Hello,

I wanted to share some more details and screenshots of Customer Connect for Ecwid. It easily integrates into your store. Just take a look:



Customers earn points for dollars spent. As they accrue a point balance, they can purchase rewards from the reward catalog.

A reward catalog is specific to your online store and rewards in the catalog are purchased using points as currency. We have 4 different types of offers and rewards are just one of the type.

Every customer has a wallet that holds all offers the customer has from your business.



When the customer is ready to checkout, at that time they can select a reward from their wallet and the discount associated with the reward is applied to the current order. When the order has been paid, an email is sent to the customer giving them their point summary.

If you are interested in beta testing our reward system then please email me at support@customerconnect.biz. You can also checkout our website at customerconnect.biz as well.

Look forward to hearing from you.

Waqar Sadiq
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  #3  
Old 01-10-2016, 06:26 AM
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Saras Store789 Saras Store789 is offline
 
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This app does not work. Total junk. The Loyal2 app actually works and the company is very good to work with.

Last edited by Saras Store789; 01-10-2016 at 06:36 AM. Reason: recommendation
  #4  
Old 01-11-2016, 02:11 PM
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Waqar Sadiq Waqar Sadiq is offline
 
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Default Customer Connect Rewards

Hello,

First my sincere apologies to Sara Store789 for any inconvenience caused while trying to use Customer Connect. We released our integration on Ecwid on Monday the 4th of January and Sara Store789 was literally the first one to use our product. So it is disheartening that it did not work for you.

Customer Connect is a relatively new company and we released our first integration with Clover POS late last year and have enjoyed great success on that platform. The 2 key reasons for our success on Clover, besides having the most comprehensive loyalty product, have been a) The responsive customer support that we have provided to our customers and the fact that we have always listened to our merchants, showed flexibility and tried our best to add features that they asked for. We certainly hope to provide the same to our Ecwid merchants as well.

Every product has its strengths and weaknesses. We certainly understand that there are other loyalty products available to Ecwid merchants and that is good for merchants because it provides you choices. We do have many features that most other loyalty products do not provide. For example, In addition to basic rewards and coupons, we do provide the ability to create prepaids and clubcards which are both great to keep customers coming back. We have a very intuitive campaign management feature that allows you to target your customers based on different criteria. We do have ability to send customer feedback surveys. We do have our own proprietary customer ranking algorithm that ranks your customers and then allows you target customers based on their ranking. Furthermore, there are many different incentives that you can create to help change customers behavior.

Here is a link to our help guide for Ecwid merchants https://customerconnect.biz/ecwid/help. This guide describes some of the basic things they might need to know about our product in order to get up and running. In addition, we provide as much on-boarding help as you need.

We do offer a 14-day trial period. However, because we are new and it is important for us to win your confidence and learn what works better for online merchants, anybody who would install and use our product before the end of January, we will refund them their first month payment. If you do that, you will need to either contact Ecwid or Customer Connect to request the refund.

I hope that you decide to try our product and give it a chance. We have many satisfied merchants on Clover POS and we certainly hope to achieve the same results on Ecwid as well.

Sincerely,

Waqar Sadiq

Last edited by Waqar Sadiq; 01-12-2016 at 03:30 PM.
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  #5  
Old 02-04-2016, 08:50 PM
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Waqar Sadiq Waqar Sadiq is offline
 
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Customer Connect is now generally available to everyone. Please try it out for first 14 days free of cost.
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customer retention, loyalty, marketing, rewards

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