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Old 02-22-2011, 05:56 PM
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Accidentally Deleted Everything


I accidentally deleted everything in my store! I was uploading a few new products in one category only and didn't realize I hadn't selected that specific category.

I can't believe this happened, is there any way to undo this?!?!?!

Please help!!

-Eileen
  #2  
Old 02-22-2011, 06:00 PM
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Quote:
Originally Posted by 13FOREST View Post
I accidentally deleted everything in my store! I was uploading a few new products in one category only and didn't realize I hadn't selected that specific category.

I can't believe this happened, is there any way to undo this?!?!?!

Please help!!

-Eileen
Sorry to hear about this, Eileen. Are you sure, that all products are deleted? Maybe they're just moved to another category?
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Old 02-22-2011, 06:04 PM
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i am positive. all my categories are deleted too...

I was trying to upload a few new products and something wasn't working so i clicked the box to delete the other products first - thinking it was just the other products in that one category. but i guess i wasn't in that category, so it deleted everything.

is there any chance ecwid has a backup of these things and can undo it?

Thanks so much for the fast reply.

Eileen

Last edited by 13FOREST; 02-22-2011 at 06:23 PM.
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Old 02-22-2011, 10:06 PM
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Should I start re-uploading products, or does Ecwid have a backup? Thanks again for your help, Eugene.

Eileen
  #5  
Old 02-23-2011, 05:06 PM
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Should I start re-uploading products, or does Ecwid have a backup? Thanks again for your help, Eugene.

Eileen
Eileen,

Yes, we have a backup. Please create a new ticket in our bug-tracker and we will do our best to restore your products.
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  #6  
Old 02-23-2011, 05:19 PM
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Eugene,
Thank you so, so, much. I am upgrading my ecwid subscription as soon as my products are restored!

Eileen
  #7  
Old 02-24-2011, 07:00 PM
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Eugene,
Thank you so, so, much. I am upgrading my ecwid subscription as soon as my products are restored!

Eileen
Eileen,

Our engineers have already restored your products. Could you please check them.
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Old 02-24-2011, 08:22 PM
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Eugene,

HOORAY!!! It's all there. We will be re-open to the public soon! Thank you so much.

Eileen
  #9  
Old 02-24-2011, 08:27 PM
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Eugene,

HOORAY!!! It's all there. We will be re-open to the public soon! Thank you so much.

Eileen
You're welcome : -)
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Old 11-20-2011, 07:06 PM
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I just did this same thing today!! Over 2,000 items all gone. I don't think that button should be there or it should warn you that not just the items selected will be deleted. You will delete your entire store. So just incase I saved a CVS of my entire store before I click it. However all of my images are missing now? How do I get all the product images back on the 2,000 items. It would take weeks to go back to every item and find that picture between out 5 computers that were used to create the images and items. Please helps I am very nervous right now.

Thanks
 
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