The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 04-05-2014, 12:44 PM
Michele Martin's Avatar
Michele Martin is offline
 
Join Date: Apr 2014
Posts: 1
Default

Getting paid from store


Hello, I had set up my store and added it to my website. I did not realize it was still in "test mode" at the time when two customers had placed orders. I have shipped them already. I noticed the past two days I haven't gotten an email from my authorize.net account saying the credit cards had been settled, so that's when I did some research to find my store was still in test mode. Is there a way since I have the receipts from the customers saying they paid to have the cards actually charged? Thanks in advance for a quick response!
  #2  
Old 04-07-2014, 12:28 PM
Maya's Avatar
Maya Maya is offline
Ecwid Team
 
Join Date: Feb 2010
Location: Ecwid headquarter
Posts: 5,876
Default

Hi Michele,

Ecwid itself and, in particular, your Ecwid account doesn't deal with your customers' money: Ecwid doesn't collect, held or process your money in any way. Ecwid serves as a transmitter in your transactions: it collects your customer's information, saves it for you to be able to see your customers and sales later, and passes it to your payment gateway that specialize in processing credit cards and provide security level required for storing and manipulating with such sensitive data.

Ecwid allows inspecting the order details and customer info, but there is no control in Ecwid for re-authorizing or re-submitting customer transactions. In order to find out whether it is possible, please contact Authorise.Net support - probably, it is possible to re-authorize the test transaction on their side or maybe you will be able to create an invoice based on the test transaction and send it to your customer directly.

If you have any other questions, please, feel free to ask.
__________________
Maya N., Ecwid Team

------------------
Welcome to our new Help Center!
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
getting paid, test mode

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 12:21 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.