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  #11  
Old 09-06-2012, 01:16 PM
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Quote:
Originally Posted by Ray Gordon View Post
Shouldn't the monthly volume transactional limits not include shipping charges?
I think it would make the whole thing more complex, wouldn't it?
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  #12  
Old 09-06-2012, 01:24 PM
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Quote:
Originally Posted by Qetzal View Post
I think it would make the whole thing more complex, wouldn't it?
No, because we do our projections based off of product sales excluding shipping, every retailer I have ever done work for does the same thing.
  #13  
Old 09-06-2012, 06:28 PM
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Just to confirm what I think I'm reading......

If I open a new "free" account today, upgrade to Silver today, then I am grandfathered in?
  #14  
Old 09-06-2012, 08:02 PM
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Hi,

I am currently on the Free Plan while I develop my website. If I were to upgrade to the Silver plan before the new payment plans are implemented, I will be "grandfathered". If I downgrade after the implementation of the new plans, does that mean that I can upgrade again to the Silver plan or would I have to select one of the new payment plans?

Also, the monthly transaction volume amount is listed in US Dollars. How would the rate of exchange be determined?

Thanks!
  #15  
Old 09-07-2012, 09:03 AM
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A Wee ClicK A Wee ClicK is offline
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Quote:
The situation with monthly transaction volume isn't an exception. Even if you hit by a limit, your customers will still be able to place orders in your store. No error messages. No restrictions in the storefront or during checkout. However you will need to upgrade to _process_ these orders.
How is monthly turnover calculated for those people who do not sell in US dollars?

The exchange rate can vary drastically across currencies -

For Example today:

Euros - $2,000 is approx 1,500 Euros
GBP - $2,000 is approx 1,200 GBP
AUD - $2,000 is approx 1,900 AUD


£1,200 GBP is equal to about an average daily sale of £38 per day

However if you look back over the last 4 years at the strongest and weakest exchange rates

Strongest: US - GBP was 0.7: $2,000 = £1,400 (average total sales of £45)
Weakest: US-GBP was 0.48: $2,000 dollars = £960 (average total sales of £30)

Also the higher up you go in the pricing plans the more the currency rate fluctuations affect monthly sales:

US-GBP: $20,000 @0.7=£14,000 & @0.48=£9,600

A fluctuation in the exchange rate US-GBP of 0.1 is equal to £2,000 with a turnover cap of $20,000

Also what is "Community Support"?
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  #16  
Old 09-07-2012, 05:58 PM
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Quote:
Originally Posted by S. Stalter View Post
Just to confirm what I think I'm reading......

If I open a new "free" account today, upgrade to Silver today, then I am grandfathered in?
Yes, if you open a new "free" account today and upgrade it to Silver today (i.e. before the new plans release), then you will be grandfathered.

Quote:
Originally Posted by Sweetie Pie View Post
Hi,
If I downgrade after the implementation of the new plans, does that mean that I can upgrade again to the Silver plan or would I have to select one of the new payment plans?

If you downgrade after the implementation of the new plans, you will be able to upgrade to the Silver plan later.
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  #17  
Old 09-07-2012, 05:59 PM
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Quote:
Also, the monthly transaction volume amount is listed in US Dollars. How would the rate of exchange be determined?
Quote:
How is monthly turnover calculated for those people who do not sell in US dollars?
The exchange rate can vary drastically across currencies -
The monthly transaction limit for merchants who do not sell in US dollars will be calculated using the Ecwid's database of exchange rates. This database will be updated daily.
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  #18  
Old 09-07-2012, 05:59 PM
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Quote:
Also what is "Community Support"?
It is the same level of support our merchants are getting on our community forums now. On the other side, the new "Premium support" option of the "Unlimited" plan will offer support via email with guaranteed response time.
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  #19  
Old 09-08-2012, 12:32 AM
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I don't like recurring charges; if I upgrade to silver now, can I prepay for a year? And, if so, would I be notified before the subsequent renewal date?
  #20  
Old 09-08-2012, 02:49 AM
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Joe Barber Joe Barber is offline
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Ok i just setup a New second silver account for a new business we are opening soon so please grandfather me in.

I am a long time user and silver plan user of Ecwid.

Going to set up a Free plan for a customer i am working on their website right now i will see if i can get them to upgrade to Silver before the end of the month.

And email out info to other free users i have set up sites for.
 
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