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Old 06-02-2015, 08:31 PM
Lake Level Maps's Avatar
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Missing Customer


Some of the customers who show up on the sales list are missing from the customer summary list. Any idea why?
Thanks
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Old 06-02-2015, 09:33 PM
Cyril D's Avatar
Cyril D Cyril D is offline
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Quote:
Originally Posted by Lake Level Maps View Post
Some of the customers who show up on the sales list are missing from the customer summary list. Any idea why?
Thanks
Hi,

Thanks for reaching us out!

Some customers are missing from the customers list because the list contains registered users only and since you have the "Require customers to create accounts on checkout" feature disabled, a customer can place an order without registering an account in your store.

If you want to prevent this in the future and force your customers creating an account or logging in with the existing one, you should enable this option in your Ecwid control panel → System Settings → General → Cart page (direct link).

You should keep in mind that this option doesn't affect PayPal Express Checkout payment method, since this method has its own alternative checkout process that Ecwid cannot control — you can go to the checkout with this method even before adding your shipping info with Ecwid.

Hope this info helps!

But if you have any additional questions, don't hesitate to ask.
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