The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 12-01-2017, 06:21 PM
OFallon Brewery's Avatar
OFallon Brewery is offline
 
Join Date: Aug 2016
Posts: 1
Exclamation

Storefront not loading on grid view.


On a fairly regular basis, customers are reporting either a grey or white screen instead of the storefront appearing. This most commonly tends to occur when going to the second page of any of the categories while on grid view. Attached are images showing a before and after of the white screen error. Any help would be greatly appreciated.

The store can be found at: http://ofallonbrewery.com/store-2/





- Jack G
O'Fallon Brewery
The Following User Says Thank You to OFallon Brewery For This Useful Post:
  #2  
Old 12-04-2017, 09:42 AM
Una Q's Avatar
Una Q Una Q is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 151
Default

Hello Jack,

This is Una from Ecwid Customer Care team. Thank you for contacting us.

I’m very sorry that you faced this issue! And of course, I will be happy to help sort this out.

I checked your store and could reproduce the problem you are talking about. To fix this behavior, please enable SEO friendly clean URLs in your WordPress admin panel->Ecwid Store->Advanced:



The new URLs have fewer extra characters, so your store pages will be indexed better by Google. The URLs look cleaner and they are available absolutely for free. Please find more information about the feature in this article: https://support.ecwid.com/hc/en-us/a...e#CleanSEOURLs

Also, please check your mailbox, I’ve sent you a message with instructions on what to do if the solution I provided above doesn’t work. We need some sensitive information from you, so that’s why I requested it via email.

If you have any further questions, please feel free to ask. We will be happy to answer and help.

Best regards,
Una Q.
Ecwid Support Team
The Following User Says Thank You to Una Q For This Useful Post:
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 02:35 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.