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Old 11-30-2016, 09:54 PM
Bellefleur Lingerie's Avatar
Bellefleur Lingerie is offline
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Store not working on Iphone!!


Hello, my online store is not working on iphones. It just shows up with a blank white screen! HELP!!! I have an event that we are trying to sell tickets for through this site and we are losing so many sales due to people not being able to view or purchase on their phones!!!
Lindsey
  #2  
Old 12-01-2016, 08:27 AM
Daria Sh.'s Avatar
Daria Sh. Daria Sh. is offline
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Quote:
Originally Posted by Bellefleur Lingerie View Post
Hello, my online store is not working on iphones. It just shows up with a blank white screen! HELP!!! I have an event that we are trying to sell tickets for through this site and we are losing so many sales due to people not being able to view or purchase on their phones!!!
Lindsey
Hi Lindsey,

Sorry to hear that you are facing such issue. We can see that you have also sent us an email with the question and we are currently working on it.

We'll send you the email with results as soon as we find out anything.
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Old 12-02-2016, 08:41 AM
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river river is offline
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Quote:
Originally Posted by Bellefleur Lingerie View Post
Hello, my online store is not working on iphones. It just shows up with a blank white screen! HELP!!! I have an event that we are trying to sell tickets for through this site and we are losing so many sales due to people not being able to view or purchase on their phones!!!
Lindsey
The issue was resolved via email.

Just for everyone else who might experience the same issue while using Parallels Presense Builder, here's the solution:

The issue was caused by a conflict in a script called "CSS browser selector" in the source code of the website and a pretty old jQuery library v1.7.

Removing either of these two lines from the code of the website does the trick:

Code:
<script src="../js/css_browser_selector.js"></script>
<script type="text/javascript" src="../components/jquery/jquery.min.js?ac=11.5.9_2013111517"></script>
Of course, feel free to post here or send us an email if you need any help from our end.
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The information in this thread might be outdated
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iphone, mobile, mobile not working, mobile phones, shop not working

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