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Old 01-03-2019, 09:02 AM
Katie Barillaro's Avatar
Katie Barillaro is offline
 
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PayPal account optional (ie. Guest checkout) not showing


I just got off live chat and it sounds like an update was made to the PayPal integration with Ecwid that essentially removes the Guest Checkout option if the user clicks on the "PayPal checkout" button.

Previously, the user would be able to login if they wanted, but also be given the option to checkout using a credit card, without logging in.

Now the user doesn't get that option unless they click on one of the smaller credit card icons below.

I'm not sure why this change was made, as it doesn't benefit the customer and doesn't adhere to the PayPal settings at the account level where I've selected to have the "PayPal account optional" setting "On": https://www.paypal.com/au/smarthelp/...-option-ts1623

Hopefully this is something that can be resolved. I'm happy to wait for the live chat agent to get back to me. I just wanted to post this as well in case it benefits others, as there wasn't any sort of notification of this change to my knowledge.

https://lilee.com.au/
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Old 01-04-2019, 01:51 PM
Daria Sh.'s Avatar
Daria Sh. Daria Sh. is offline
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Quote:
Originally Posted by Katie Barillaro View Post
I just got off live chat and it sounds like an update was made to the PayPal integration with Ecwid that essentially removes the Guest Checkout option if the user clicks on the "PayPal checkout" button.

Previously, the user would be able to login if they wanted, but also be given the option to checkout using a credit card, without logging in.

Now the user doesn't get that option unless they click on one of the smaller credit card icons below.

I'm not sure why this change was made, as it doesn't benefit the customer and doesn't adhere to the PayPal settings at the account level where I've selected to have the "PayPal account optional" setting "On": https://www.paypal.com/au/smarthelp/...-option-ts1623

Hopefully this is something that can be resolved. I'm happy to wait for the live chat agent to get back to me. I just wanted to post this as well in case it benefits others, as there wasn't any sort of notification of this change to my knowledge.

https://lilee.com.au/
Hi Katie,

It’s Daria from Ecwid Customer Care team.

I've looked through the chat that you mention. It looks like some misunderstanding has occurred. I'm sorry about that.

We do keep integrations with different services up to date, so there may be some small updates from time to time. As for PayPal, I've checked your store https://lilee.com.au/ When I go to the checkout and click the yellow PayPal button, I actually see the option for the guest checkout:



I'm checking it in the Chrome Incognito mode. The fact whether the customer will see the guest checkout depends on a number of factors defined by PayPal. That includes buyer's location, PayPal purchase history, PayPal cookies, etc.

For example, PayPal doesn't allow guest checkout in Russia. So, even if you enable the guest checkout in your merchant PayPal account, customers from Russia still won't be able to pay with a card via PayPal in your store. After they select Russia in the country drop-down in the PayPal popup, they will see the option to log into an existing account or create a new one. That behavior is fully controlled by PayPal, Ecwid doesn't affect it. What you see inside the popup after you click 'Pay with PayPal' is generated by PayPal.

So, if you or some of your customers previously saw the guest checkout and now don't, please contact the PayPal support team. They will check your PayPal accounts and let you know why you can't use the guest checkout anymore. Also, try clicking the button in the Incognito mode.

If you want to give customers an option to pay with credit cards, you can set up other payment methods in your store that allow it. Thus, at the checkout, customers will see PayPal and the other payment option you set up and will be able to choose how they want to pay.

You can see the list of online payment methods that can be set up in Ecwid in this article: https://support.ecwid.com/hc/en-us/a...s/360000730329 To see what payment methods are available in your country, go to your Ecwid control panel > Payment > scroll down the page > click 'Choose payment processor' button.

Let me know if you have any other questions. Thanks!
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pay as guest, paypal, paypal button, paypal check out

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