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  #61  
Old 05-11-2016, 06:08 PM
Shantil Harris's Avatar
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Quote:
Originally Posted by Vit S. View Post
Hello! Sorry for the delay.


Were those orders made via PayPal? If the payment system doesn’t redirect customers back to the store page after they made the order (if they don’t click on “return to store” button) the store “doesn’t know” that they made a purchase thus leaving the products in the cart as if the customer just left it and didn’t buy anything.

There is no need to worry for the payment system sends a callback to your Ecwid store and the order status will change anyway.
PayPal has an option to auto return customers to the store. You can find it on your PayPal account Profile → My selling tools → Website Payment Preferences page. Please check out this article for details: https://help.ecwid.com/customer/port...paypalstandard


If those orders weren’t made via PayPal, please give us the numbers of the orders for further check.
We using credit card payment via squareup.com

Here is one of order-
{“vendorOrderNumber”:”65″,”subtotal”:2 5,”total”:25,”email”:”support@topmarketi ngagency.com”,”externalTransactionId”:”LEb xWj7rgH9fQFE39C1YqyMF”,”paymentModule”:”Sq uare”,”paymentMethod”:”Credit Card”,”tax”:0,”ipAddress”:”98.203.155. 66″,”couponDiscount”:0,”paymentStatus”: PAID”,”fulfillmentStatus”:”AWAITING_PROC ESSING”,”orderNumber”:65,”refererUrl”: https://allmednurseresumes.ecwid.com...:”2016-05-09 21:57:38 +0000″,”updateDate”:”2016-05-09 21:58:09 +0000″,”createTimestamp”:1462831058,”updat eTimestamp”:1462831089,”items”:[{“id”:80158502,”productId”:64025354,”cat egoryId”:-1,”price”:25,”productPrice”:25,”sku”: $25 per post”,”quantity”:1,”shortDescription”: Reach out to potential candidates and jobseekers with your company logo nand short message posted on our site for 12 mo…”,”tax”:0,”shipping”:0,”quantityI nStock”:0,”name”:”Option 3″,”isShippingRequired”:true,”weight”:0, ”trackQuantity”:false,”fixedShippingRateOnly ”:false,”imageUrl”:”https://dpbfm6h358sh7.cloudfront.net/images/7541190/381947930.jpg”,”smallThumbnailUrl”:”https://dpbfm6h358sh7.cloudfront.net/images/7541190/381947933.jpg”,”fixedShippingRate”:0,”digi tal”:false,”productAvailable”:true,”coupon Applied”:false}],”billingPerson”:{“name”:”Dwight S Harris”,”companyName”:””,”street”: 4824 Alger Ave”,”city”:”Everett”,”countryCode”: ”US”,”countryName”:”United States”,”postalCode”:”98203″,”stateOrP rovinceCode”:”WA”,”stateOrProvinceName”: ”Washington”,”phone”:”425-905-5487″},”handlingFee”:{“value”:0},”addi tionalInfo”:{“PaymentURL”:”https://squareup.com/dashboard/sales/transactions/LEbxWj7rgH9fQFE39C1YqyMF”},”paymentParams”:{ },”hidden”:false}

Last edited by Daria Sh.; 05-12-2016 at 04:51 AM.
  #62  
Old 05-13-2016, 02:36 PM
Arthur Belostotsky's Avatar
Arthur Belostotsky Arthur Belostotsky is offline
 
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Hi,

Thank you for these details!

I've checked this order in your Ecwid account and found that its status is Paid at the moment.

I've also checked your store page and wasn't able to open it.

Please see the screenshot:



Is there any other page on your website, where I can see your store?
Please post the URL here, so I'll be able to check it out.

Please also create a test product with $1 price, so I'll be able to place a test order in your store.

I look forward to your response for further troubleshooting.

Thanks!
  #63  
Old 05-17-2016, 07:08 PM
Shantil Harris's Avatar
Shantil Harris Shantil Harris is offline
 
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Posts: 3
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http://allmednurseresumes.com/

Sorry, Site goes live already with problem.

Last edited by Shantil Harris; 05-17-2016 at 07:10 PM.
  #64  
Old 05-19-2016, 09:05 PM
Arthur Belostotsky's Avatar
Arthur Belostotsky Arthur Belostotsky is offline
 
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Quote:
Originally Posted by Shantil Harris View Post
http://allmednurseresumes.com/

Sorry, Site goes live already with problem.
Hi Shantil,

Thanks for the link!

Please create a test product with the $1 price, so I'll be able to place a test order in your store and see what happens after the order completion.

Thanks!
  #65  
Old 11-11-2016, 02:23 AM
Randy Myers's Avatar
Randy Myers Randy Myers is offline
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Join Date: Apr 2016
Posts: 1
Default redirect to zwebet.net/ordered.html

I need to redirect my clientele to zwebet.net/ordered.html after payment is successful.

My cart is integrated on zwebet.net/shop.html

My website is zwebet.net

  #66  
Old 11-14-2016, 05:45 PM
Daria Sh.'s Avatar
Daria Sh. Daria Sh. is offline
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Posts: 768
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Quote:
Originally Posted by Randy Myers View Post
I need to redirect my clientele to zwebet.net/ordered.html after payment is successful.

My cart is integrated on zwebet.net/shop.html

My website is zwebet.net

Hi Randy,

You can direct customers to a custom 'Thank you for your order' page using the App. Here is the link: https://my.ecwid.com/cp/CP.html?lang...stom-thank-you

The App is free and easy to use:




To install the apps from the App Market, your store should be on a paid plan. You can upgrade your store any time by clicking 'Upgrade' button in your control panel. See available plans and features here: https://support.ecwid.com/hc/en-us/articles/207100729

Let us know if you have any other questions.
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  #67  
Old 06-07-2017, 09:26 AM
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Holly Billio Holly Billio is offline
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hello i am new
  #68  
Old 06-08-2017, 10:35 AM
Kenga Ecwid's Avatar
Kenga Ecwid Kenga Ecwid is offline
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Join Date: Jun 2016
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Quote:
Originally Posted by Holly Billio View Post
hello i am new
Hi there!

This is Kenga from Ecwid Customer Care team!

Glad to see you among Ecwid Merchants. Hope, you'll enjoy your shopping experience with Ecwid.

I checked your account and I can see that you run a Free plan provided by Ecwid. Ecwid has no trial period, which means that you can use Ecwid for free as long as you wish. The free account provides you with features, enough to create a shopping cart integrated with your website and/or social network account. You can list only 10 products on the Free plan. 10 products mean only the number displayed in the Ecwid control panel > Catalog > Products - i.e. just the number of base products, but not their variations with options.

If your business requires more features and bigger product limit you can upgrade to one of Ecwid premium plans anytime. Check this page to compare Ecwid plans and features: https://support.ecwid.com/hc/en-us/a...ures-Breakdown.

You might be also interested in our article about Ecwid — https://support.ecwid.com/hc/en-us/a...29-About-Ecwid

If you need any further help, please feel free to write back. We are always glad to help.
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