The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 05-24-2015, 01:16 PM
A Wee ClicK's Avatar
A Wee ClicK is offline
Webpartner
 
Join Date: Aug 2011
Location: UK (Northern Ireland)
Posts: 89
Default

Paypal Error - Order key validation failed


Hi,

When a payment is made through web payments pro at paypal the status of the order in Ecwid is set to queued and the error is "Order key validation failed".

I have checked the ipn logs in paypal and notifications are being sent back to Ecwid and the payment is showing as successful.

I used to be on paypal standard, but just upgraded to the pro.

What could the cause of this?
__________________
Andrew

---------------------------------------------
UtterApparel.com
ASLCreative.com
Zingaboo.com
  #2  
Old 05-25-2015, 08:52 AM
Cyril D's Avatar
Cyril D Cyril D is offline
Ecwid Team
 
Join Date: Feb 2015
Location: Ecwid HQ
Posts: 530
Default

Hi Andrew,

Thanks for reaching us out! We're sorry that you've faced this issue.

We're investigating your case right now and I'll notify you on the progress on this issue.

Please, stay tuned.
__________________
Cyril D.
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

⬇ Please click Thanks if my reply helped you.
  #3  
Old 05-27-2015, 11:23 AM
Cyril D's Avatar
Cyril D Cyril D is offline
Ecwid Team
 
Join Date: Feb 2015
Location: Ecwid HQ
Posts: 530
Default

Hi Andrew,

Sorry for the delay with the reply!

Basically, "Order key validation failed" error message indicates a mismatch between received and expected information about an order. I've checked our logs for the order #1179 which was placed on May 24, 2015 and here's what I found (I've hidden the full emails):

Quote:
Order key validation failed!
Wrong business param expected: "an****.le*****.rd@net***.co.uk", but was: "an****.le****@asl********.com"
As you may see, Ecwid expected to receive the email which specified in PayPal account details in your Ecwid control panel → System Settings → Payment, but received an****.le****@asl********.com email. I believe, that this email is specified as primary email in your PayPal account settings. Please, check this out.

And I look forward to hearing from you.
__________________
Cyril D.
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

⬇ Please click Thanks if my reply helped you.
  #4  
Old 05-27-2015, 11:32 AM
A Wee ClicK's Avatar
A Wee ClicK A Wee ClicK is offline
Webpartner
 
Join Date: Aug 2011
Location: UK (Northern Ireland)
Posts: 89
Default

Thanks,

I have fixed it now.
__________________
Andrew

---------------------------------------------
UtterApparel.com
ASLCreative.com
Zingaboo.com
The Following User Says Thank You to A Wee ClicK For This Useful Post:
Cyril D (05-27-2015)
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 11:40 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.