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  #1  
Old 02-12-2018, 06:49 AM
Tendai Jordan's Avatar
Tendai Jordan is offline
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Join Date: Feb 2018
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How do I cancel and order.


How can we help you?

I want to cancel or refund an order. It is stuck in Ecwid somewhere. It was paid by customers bank but could not go through to paypal. It is just sitting somewhere?

I want to cancel and get the money back to the customer.

Please provide the link to your storefront
LinK; store1674012.ecwid.com

Thank you. Tendai
  #2  
Old 02-12-2018, 07:57 AM
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Stone1 Stone1 is offline
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Join Date: Feb 2018
Posts: 4
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Quote:
Originally Posted by Tendai Jordan View Post
How can we help you?

I want to cancel or refund an order. It is stuck in Ecwid somewhere. It was paid by customers bank but could not go through to paypal. It is just sitting somewhere?

I want to cancel and get the money back to the customer.

Please provide the link to your storefront
LinK; store1674012.ecwid.com

Thank you. Tendai
Do not care for it, it should be returned to your clients. I think!!
  #3  
Old 02-12-2018, 11:20 AM
Anastasia E's Avatar
Anastasia E Anastasia E is offline
Ecwid Team
 
Join Date: Nov 2017
Posts: 63
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Hi, Tendai!

My name s is Anastasia, Ecwid Support. Thank you for contacting us! I will be glad to help you.

In order to refund order paid by PayPal, please follow the steps below:
- Go to your PayPal account
- Click Activity at the top of the page
- Select the payment you want to refund
- Click Issue a refund
- In the Refund amount field enter the amount you want to refund (full or partial refund)

Please, see the detailed instruction on issuing refunds in PayPal in this article.
If you have any further questions, please let us know.
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

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