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Old 07-12-2016, 11:12 PM
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Pocket Spork is offline
 
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Clicking on the shopping bag does nothing in Chrome


After adding something to the bag I click "keep shopping". Navigate to another item and then before adding it if I click on the shopping bag nothing happens.

I have replicated this on 2 computers. Only with chrome.

help!
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Old 08-03-2016, 11:35 AM
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Tara K Tara K is offline
 
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Quote:
Originally Posted by Pocket Spork View Post
After adding something to the bag I click "keep shopping". Navigate to another item and then before adding it if I click on the shopping bag nothing happens.

I have replicated this on 2 computers. Only with chrome.

help!
Hello,

Sorry, my reply is delayed. I've visited your store, added an item to cart, clicked "Continue shopping button", opened another product and pressed the minicart widget (the shopping bag). I was redirected to the cart page showing me one item I had added. This was tested in Google Chrome browser.

Do you still reproduce the problem? If so, could you please make a screencast to demonstrate what happens on your side?
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  #3  
Old 12-16-2016, 02:51 PM
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Pocket Spork Pocket Spork is offline
 
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I am still having this problem. I click on the bag and nothing happens. I can still add products to it.
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  #4  
Old 12-19-2016, 12:34 PM
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Antea Antea is online now
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Quote:
Originally Posted by Pocket Spork View Post
I am still having this problem. I click on the bag and nothing happens. I can still add products to it.
Hello!
I'm Anna, Ecwid Customer Care team, I will be glad to help you from here.

I am sorry to hear you still face the difficulties.
In order to investigate the case further, we need more details from your side.
Please, send is the following info:

1) what is the link to your store?
2) what is the name and version of the browser you use? You can check it here: https://www.ecwid.com/internet
3) can the issue be recreated in a different browser?
4) please, send me a step-by step description of what you do on your side to recreate the issue (including the names of the product you add to bag)

Thank you!
Looking forward to your reply!


Kind regards,
__________________
Anna,
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

Please click Thanks if my reply helped you.
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  #5  
Old 01-11-2017, 07:21 PM
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Pocket Spork Pocket Spork is offline
 
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1) sent a PM with my store link.
2) Chrome 55.0.2883
3) issue can not be recreated in IE
4) added product at bottom left of store landing page using default product variation. it automatically takes me to the bag. I click keep shopping. NOW when I click on the bag nothing happens.

I also noticed the product quantity discount boxes are no longer expanding in IE or Chrome. Could that be related?
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