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Old 01-07-2017, 06:05 AM
yyoun's Avatar
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BRASIL PROBLEMAS DE CEP AO FINALIZAR PEDIDO / Brazilian zip code not being recognized


Hi there,

I just have updated my free account to the Venture plan because of this feature that calculates the shipping but I haven't realized that there are issues with ecwid recognizing Brazilian zip codes!!!!! Everything else works perfectly fine. It's just the thing with the shipping method that keeps saying that this address does not exist, or that it cannot be shipped whenever I put a zip code.

This is happening even if all Carrier companies are registered. In my case it would be Brasil Correios.

According to the Brazilian correios web site our zip code consists a total of 8 numbers. Prefix 5 digits, suffix 3 digits there's a dash in between... so I even tried using spaces instead of the dash, commas, just the digits and none of that worked.

This is very very important for me.. I need to launch my website by next week!
Please pleaseeeeeeee HELP US!

at,

Yina


((CASO ALGUÉM JÁ TENHO RESOLVIDO O PROBLEMA COM ESSES CEPS PARA CALCULAR O FRETE, POR FAVOR ME AJUDAAAA!!))

Last edited by yyoun; 01-07-2017 at 06:17 AM.
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Old 01-09-2017, 06:32 PM
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Stacy_P Stacy_P is offline
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Quote:
Originally Posted by yyoun View Post
Hi there,

I just have updated my free account to the Venture plan because of this feature that calculates the shipping but I haven't realized that there are issues with ecwid recognizing Brazilian zip codes!!!!! Everything else works perfectly fine. It's just the thing with the shipping method that keeps saying that this address does not exist, or that it cannot be shipped whenever I put a zip code.

This is happening even if all Carrier companies are registered. In my case it would be Brasil Correios.

According to the Brazilian correios web site our zip code consists a total of 8 numbers. Prefix 5 digits, suffix 3 digits there's a dash in between... so I even tried using spaces instead of the dash, commas, just the digits and none of that worked.

This is very very important for me.. I need to launch my website by next week!
Please pleaseeeeeeee HELP US!

at,

Yina


((CASO ALGUÉM JÁ TENHO RESOLVIDO O PROBLEMA COM ESSES CEPS PARA CALCULAR O FRETE, POR FAVOR ME AJUDAAAA!!))
Greetings Yina,

This is Stacy from Ecwid Customer Care Team.

Thank you for posting your question here. I'm sorry you faced a problem with shipping rates in your Ecwid store. I'd be happy to help you rectify it.

Basically, Brasil Correios is a carrier calculated shipping method. It means that Ecwid sends the order information (parcel dimensions, weight, origin and customer’s shipping addresses) to the carrier servers. Taking into account this information, the carrier (UPS, USPS, FedEx, Brasil Correios, etc.) calculates shipping rates and sends them back to Ecwid. The rates are shown to the customer on the checkout. More details here: https://support.ecwid.com/hc/en-us/a...hippingmethods

So, Brasil Correios recognizes Brazilian zip-codes just fine. The integration was created for Brazilia, in fact. Just in case, here is more info about it: https://support.ecwid.com/hc/en-us/a...rasil-Correios

I inspected your Starter site https://thebloom.ecwid.com and could not recreate the issue from my end. I added a few products to the bag and proceeded to the checkout. I entered this shipping address: Brazil, Sau Paulo, 01131-000 and saw these rates:



As I can see in your Ecwid control panel > Settings > Shipping page, you have these shipping methods http://take.ms/nlTyC

So, Brasil Correios shipping method works properly in your store for me now.

Still, I understand that this doesn't mean there are any issues on your end. To help me to find out what might go wrong, please let me know the following:

1 - Can you recreate the issue from your end at the moment?
2 - Can you reproduce the problem on your site and on your Starter site https://thebloom.ecwid.com as well?
3 - What products did you add to the bag?
4 - What shipping destination did you enter at the checkout? Can you send to me a screenshot of the whole page with the issue? Just in case, here is the instruction how to do it: www.take-a-screenshot.org

I hope to hear from you soon. Thank you in advance!
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Ecwid Customer Care Team
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