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Old 09-14-2018, 10:33 PM
Dee Taylor's Avatar
Dee Taylor is offline
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Taxes showing in the cart always or just for seller's state?


http://www.oceanautpress.com/buy.html

The cart is set up using California taxes only. The site owner is concerned, he says the taxes show on the first page of the cart checkout (Your shopping bag, before the buyer's info is input) no matter where you are ordering from (he's in California.) I do not see the taxes on that page (I'm in Oregon), but he's concerned the taxes are scaring potential buyers away.

My question is - do the taxes show for people in California only, even tho the address has not been put in yet?

If the taxes show for everyone, no matter which state they are ordering from, can this be changed?
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Old 09-18-2018, 10:36 AM
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Emma C. Emma C. is offline
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Join Date: Apr 2018
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Quote:
Originally Posted by Dee Taylor View Post
http://www.oceanautpress.com/buy.html

The cart is set up using California taxes only. The site owner is concerned, he says the taxes show on the first page of the cart checkout (Your shopping bag, before the buyer's info is input) no matter where you are ordering from (he's in California.) I do not see the taxes on that page (I'm in Oregon), but he's concerned the taxes are scaring potential buyers away.

My question is - do the taxes show for people in California only, even tho the address has not been put in yet?

If the taxes show for everyone, no matter which state they are ordering from, can this be changed?
Hello!

My name is Emma and I am from Ecwid Customer Care team. Thank you for reaching out!

I have checked the store account via http://www.oceanautpress.com/buy.html and I see that you have enabled the manual tax for California. When you create a tax rule for a specific zone and enable the option: "Include tax in product prices", only customers from California will see the product prices with taxes.

The system detects such customers by their location and displays the prices with taxes included.

In case you want to display taxes at checkout, you should go to your Ecwid control panel > Settings > Taxes > click on the 'Manage tax rates' button. Then uncheck the checkbox with the "Include tax in product prices" option. Screenshot: http://take.ms/tekZ3

That's it. Now customers from California will see the tax rates at checkout.

Hope, this helps. if you have any further questions or need assistance, feel free to contact us via this form: https://support.ecwid.com/hc/en-us/requests/new

We will be happy to help!
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