#1  
Old 02-16-2017, 10:46 AM
Sarah Hutchinson's Avatar
Sarah Hutchinson is offline
Junior Member
 
Join Date: Jul 2016
Posts: 1
Default

My shop now button has disappeared on Facebook page.


The 'shop now' button has just suddenly disappeared from my Facebook page after being there for months. How do I get it back, & why has it disappeared in the first place?
Reply With Quote
  #2  
Old 02-17-2017, 08:27 AM
Cyril D's Avatar
Cyril D Cyril D is offline
Ecwid Team
 
Join Date: Feb 2015
Location: Ecwid HQ
Posts: 574
Default

Hi Sarah! Thanks for getting in touch and I'm sorry for the delayed reply.
Quote:
Originally Posted by Sarah Hutchinson View Post
The 'shop now' button has just suddenly disappeared from my Facebook page after being there for months. How do I get it back, & why has it disappeared in the first place?
I'm sorry you faced this problem! I've just checked your Facebook page and see you've already sorted out this issue—the "Shop Now" button on its place and appears normally on both, desktops and mobiles. However, I'm still wondering: have you found out why the button disappeared? The thing is, the "Shop Now" button is a Facebook's feature and is associated with your Facebook page, not with Ecwid or the Ecwid app you added to the page.

Some background for those who aren't familiar with the "Shop Now" Facebook buttons: Facebook has a set of so-called call-to-action buttons that can be added to your business Facebook page and "call" visitors to do something. One of those buttons is the "Shop Now" button. For this button, you can specify a link to your storefront and thus page visitors will be taken to your products once they'll hit that button. Here's how to add such a button to your page:

Links on the topic:
__________________
Cyril D.
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

⬇ Please click Thanks if my reply helped you.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:11 AM.
Powered by vBulletin® Version 3.8.9 Patch Level 1. Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.