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Old 12-17-2014, 06:42 PM
Ken Watts's Avatar
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Ecwid down at the moment?


Hello-
I'm having trouble loading my website and also the Ecwid site is not functioning.

ken
  #2  
Old 12-18-2014, 07:24 AM
Rick G's Avatar
Rick G Rick G is offline
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Quote:
Originally Posted by Ken Watts View Post
Hello-
I'm having trouble loading my website and also the Ecwid site is not functioning.

ken
Hi Ken.

Thank you for contacting us.

I checked your store here in your website: http://tubeamplifierparts.com/watts-store.html and on your starter site here: http://mobile.tubeamplifierparts.com/ and they are displaying and functioning correctly.

Also I checked the with our engineers for the status of Ecwid at the time when you posted this message and all Ecwid services were running as usual.

In case if this happens again, please check the status of Ecwid services on this page: http://status.ecwid.com/ and check your starter site, to find out whether you are not able to connect to Ecwid store or to your whole website.

Ecwid is just a widget which is embedded to your website, so when you are not able to access your website, then you will not be able to access your Ecwid store on your website. However, you can always use your Starter site in such cases to direct your customers to, because Ecwid starter site is hosted on Ecwid servers and its availability depends on the status of services, not your hosting provider.
Thank you.
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  #3  
Old 12-18-2014, 05:03 PM
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Thank you. I will follow those steps in the future.
 
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