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Old 06-10-2015, 08:25 PM
Jeffery Masino's Avatar
Jeffery Masino is offline
 
Join Date: Nov 2014
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Discount Coupons Not Showing Item in PayPal Payflow Link


When someone uses a discount code, PayPal does not receive the name of the item that was purchased. It will show the number of purchased items, then a blank where the item name should be, and then the price.

We need to be able to see this on PayPal for our accounting purposes.

How can we fix this?

I'm attaching 2 screenshots of the PayPal Transaction Details report. As you can see, when a discount coupon is used, under Shopping Cart Contents, the Item field is blank. In orders where a discount coupon was not used, the Item field contains the SKU number.

WITH Discount Coupon:

WITHOUT Discount Coupon: http://www.flickeralley.com/wp-conte...unt-Coupon.jpg

Thank you.
  #2  
Old 06-11-2015, 03:54 PM
Cyril D's Avatar
Cyril D Cyril D is offline
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Hi Jeffery,

Thank you for contacting us!

Since you also reached us out via email, we've already sent a reply, so please check the inbox.
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